We performed a comparison between ConnectWise Automate and Fortinet FortiSIEM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It is very scalable."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The most value we get from this solution is that everything is on a patch cycle."
"Maybe they could improve the capability to be multi-tenant."
"It's definitely improved the help-desk servicing, et cetera."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The initial setup is easy and the deployment is quick."
"We find the solution to be stable."
"The most valuable feature is the dashboard. CMDB database collects data from a lot of pre-configured devices."
"Fortinet FortiSIEM has its own validated and authentic IP database that marks malicious IP attacks against the firewall and generates an alert for the same."
"It is used as an alerting platform."
"The ability to write my own parsers for the devices that are not supported by Fortinet is the most valuable feature."
"We have found the most important features in Fortinet FortiSIEM to be the correlation, file utility check, latest file, and hash changes. These features are important for us."
"We have many application systems, and I can set up Fortinet FortiSIEM for users to monitor their systems."
"The solution is easy to use and user-friendly."
"The menu doesn't always load properly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Technical support was helpful."
"Their support needs to be better."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Our team tried configuring MS SQL database logs with Fortinet FortiSIEM, but it did not work for some time."
"FortiSIEM is not a market leader in the SIEM space."
"The biggest thing that could be better is a quicker response to support cases."
"Fortinet FortiSIEM could improve to extend to several locations or sites."
"The backup and recovery process for this solution needs improvement."
"The nodes on our network did not comply with the SIEM solution. They use a different format parking log."
"We need to see incident reports about the event log, without events from the administrator or through human interaction."
"When our team tried configuring logs for Microsoft SQL, it did not work."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Fortinet FortiSIEM is ranked 9th in Security Information and Event Management (SIEM) with 65 reviews. ConnectWise Automate is rated 7.4, while Fortinet FortiSIEM is rated 7.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Fortinet FortiSIEM writes "It's cheaper than other solutions with the same features but lacks integration with many third-party vendors". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Fortinet FortiSIEM is most compared with IBM Security QRadar, Splunk Enterprise Security, Microsoft Sentinel, Wazuh and LogRhythm SIEM.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
