ConnectWise Automate vs ManageEngine Endpoint Central comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (6th)
ManageEngine Endpoint Central
Average Rating
8.2
Number of Reviews
60
Ranking in other categories
Client Desktop Management (1st), Enterprise Mobility Management (EMM) (4th), Unified Endpoint Management (UEM) (3rd)
 

Market share comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the market share of ConnectWise Automate is 9.5% and it decreased by 23.6% compared to the previous year. The market share of ManageEngine Endpoint Central is 2.0% and it increased by 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
Client Desktop Management
50.0%
Enterprise Mobility Management (EMM)
6.6%
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
BA
Jan 17, 2023
Easy to learn with many features and remote management capabilities
I don't know if it's ManageEngine fault or not. However, most of their agents that are being used for scanning endpoints and implementing software, and getting interaction from the ManageEngine platform are usually blocked by default by Windows Defender or other security products. Users may run into conflicts with other antivirus or firewall solutions. It requires manual intervention so that users do not receive false positives. You need to manually tell some systems, "this agent is not malware, don't block it." It might be helpful if they offered a simpler way to use the OS deployment function. It's a bit complicated for most of the customers. You have to take some time and create a customized image. Maybe if they had a repository where you can store a Windows image and auto-deploy it, with not so many parameters on how to deploy it, or where to deploy it would be easier. It's overcomplicated for what it is used for.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Maybe they could improve the capability to be multi-tenant."
"It's definitely improved the help-desk servicing, et cetera."
"The implementation is nice and easy."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The initial setup is easy and the deployment is quick."
"The most value we get from this solution is that everything is on a patch cycle."
"A good automated scripts feature."
"One of the benefits of Desktop Central is it made the provisioning process simpler because now we have a provisioning package. We have around 1,500 laptops at the moment and all these PCs were provisioned by a provisioning package. In the provisioning package, we have integrated every aspect of renaming, deploying applications, patching, etc., so we simply execute the provisioning package and as soon as it's executed, it will install the management agent. Once the agent is installed, it will take care of all the tasks, so we don't have to sit in front of the computer to prepare the machine. This really helps us to provision the PC quickly with our agent."
"Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there there were some features as the tenant on the earliest version. Now it's it's almost everything that we we need. So managing security ManageEngine configuration. It's we are very satisfied because it has the Telstra that's what we we need."
"We can scale the product."
"The reporting tool is very good."
"The patch manager is good, and it's easy to use."
"The patch management aspect of the solution is the most valuable part for us."
"The most valuable feature of ManageEngine Endpoint Central is the central management console. Additionally, inventory tracking is helpful for knowing where our assets are."
"The solution's stability is better than the other solutions in the market."
 

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Technical support was helpful."
"Desktop Central has very good information, however, you can't customize the dashboards."
"Improvement should be done as per customer requirements."
"The reports provided by the product are an area of concern where improvements are required. The visibility provided by the reports is not very attractive."
"The OS deployment could be better."
"Each of their products is an independent product, and they don't have anything to do with each other. It is a suite of packages. They all run independently, and they all are a little different because they were acquired differently. They could standardize their portfolio."
"The support could be faster."
"The solution is expensive."
"In relation to ManageEngine Endpoint Central, ManageEngine NGAV seems to be completely useless right now."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product."
"The solution is very affordable."
"Compared to other products, ManageEngine Endpoint Central is a very cheap solution."
"The product is not costly. The product is properly priced, especially for SMBs."
"The pricing is very low, compared to other products. Compared to Intune or SCCM, it's much less. I can say it's a good product for less of a price."
"There are multiple flavors of the app. They have a distributed version for enterprises. It depends on your size. They price it on a per machine basis. 250 or 500 is probably their least amount."
"The price could be cheaper."
"The licensing is very easy to understand and pricing is right for what you get."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Educational Organization
39%
Computer Software Company
10%
Manufacturing Company
5%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
What do you like most about ManageEngine Endpoint Central?
Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there there were some features as the tenant on the earliest version. Now it's it's almos...
What is your experience regarding pricing and costs for ManageEngine Endpoint Central?
ManageEngine Endpoint Central's license in models is all over the place, meaning you have to pay for each individual extra module or extra user. I have been trying out a lot of ManageEngine product...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2024.
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