We performed a comparison between ConnectWise Automate and N-able N-sight Remote Monitoring & Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"It's definitely improved the help-desk servicing, et cetera."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It allows us to manage all client requests, jobs and invoicing."
"A good automated scripts feature."
"Maybe they could improve the capability to be multi-tenant."
"The most value we get from this solution is that everything is on a patch cycle."
"The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed."
"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
"The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions."
"We like that this solution is in real-time, it gives us real-time monitoring."
"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
"I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful."
"The details and the reports they provide are what I like, especially the details for almost the whole computer and the OS type."
"Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
"The menu doesn't always load properly."
"Technical support was helpful."
"Their support needs to be better."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Scheduling of automation could be improved and made more simple."
"The SentinelOne integration is not great."
"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."
"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."
"There are disconnection issues sometimes."
"The reporting could be more customizable. RMM pulls a vast amount of data, but you need to filter through it to get a decent executive report each month. I'm pulling reports all day through the XML file and such to get the information our executive needs. They don't want a 34-megabyte Excel spreadsheet, but the overview only provides limited information, like a basic breakdown."
"We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand."
"Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."
"The patch management of the solution could improve."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while N-able N-sight Remote Monitoring & Management is ranked 6th in Remote Monitoring and Management (RMM) with 13 reviews. ConnectWise Automate is rated 7.4, while N-able N-sight Remote Monitoring & Management is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of N-able N-sight Remote Monitoring & Management writes "User-friendly and allows you to do different activities on a single interface, and gives you visibility into multiple devices, but its reporting interface and report generation could be improved". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas N-able N-sight Remote Monitoring & Management is most compared with N-able N-central, Zabbix, ConnectWise RMM, NinjaOne and Fortinet FortiSIEM. See our ConnectWise Automate vs. N-able N-sight Remote Monitoring & Management report.
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