We performed a comparison between ConnectWise Automate and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It's definitely improved the help-desk servicing, et cetera."
"The database is great. It's a nicely ordered database."
"This product saves us a lot of time and increases our efficiency."
"The implementation is nice and easy."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It is very scalable."
"The initial setup is easy and the deployment is quick."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The people in technical support are very good."
"Provides a good level of tools and covers essential components."
"The most valuable features in SolarWinds NPM are the network search and diagnostic tools."
"I like that SolarWinds NPM is a strong tool for monitoring network devices, switches, and routers. It's also a user-friendly tool. My team also likes how scalable it is."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"The stability is fantastic."
"I believe the ease of setup and use, including everything, from the initial installation to the discovery of devices is the most valuable."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The menu doesn't always load properly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Scheduling of automation could be improved and made more simple."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Currently lacks integration with SMS services."
"The integration with the APIs and the web servers deployed can definitely be improved."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"There should be a little bit more integration in some of the other tooling and utilizing the APIs of devices or tools could be a little bit better."
"In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node."
"The interface could be made more user-friendly."
"It would be good to have high security."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. ConnectWise Automate is rated 7.4, while SolarWinds NPM is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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