We performed a comparison between ConnectWise RMM and Kaseya VSA based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the patching solution."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The remote support is the most valuable aspect of the solution."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"Kesaya is highly configurable."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The most valuable features of this solution are automation, inventory, and patch management."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"The solution could improve by offering better overall management and dashboards."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"Sometimes, the product misinterprets the functionality of a machine."
"The product's user interface is an area with certain shortcomings where improvements are required."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"I would like to see improved virtual infrastructure management."
"The stability of the solution is good but it can be improved."
"The agent-based monitoring solution can be improved."
Earn 20 points
ConnectWise RMM is ranked 12th in Remote Monitoring and Management (RMM) while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. ConnectWise RMM is rated 9.0, while Kaseya VSA is rated 7.6. The top reviewer of ConnectWise RMM writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". ConnectWise RMM is most compared with ConnectWise Automate, N-able N-central, NinjaOne and N-able N-sight Remote Monitoring & Management, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and TeamViewer Remote Management. See our ConnectWise RMM vs. Kaseya VSA report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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