Expel vs eSentire comparison

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 18, 2024

We compared eSentire and Expel Workbench based on our user reviews across 4 parameters. After reading all of the collected data, you can find our conclusion below.

Overall, eSentire is praised for its threat detection capabilities, proactive monitoring, and incident response, with users requesting improvements in customer support and customization options. Expel Workbench is commended for its user-friendly interface, automated response capabilities, and customizable alerts, with users suggesting improvements in the UI, reporting features, and integration with other platforms.

Features: eSentire excels in threat detection and proactive security monitoring, offering customizable alerts and streamlined incident response. Expel Workbench stands out with its user-friendly interface, real-time visibility, and automated response capabilities, enhancing incident management and threat detection accuracy.

Pricing and ROI: eSentire is known for its transparent pricing and reasonable setup costs, with flexible licensing options. Expel Workbench is praised for its good value and straightforward setup process, offering flexible licensing options as well. eSentire's ROI revolves around enhanced cybersecurity protection and peace of mind through outsourced security monitoring. Expel Workbench's ROI focuses on improved security operations, efficiency, and user-friendly integration.

Room for Improvement: eSentire users request enhanced customer support, more customization options, an intuitive interface, and competitive pricing. Expel Workbench users seek improved UI, comprehensive reporting, better integration, and faster customer support response times.

Deployment and customer support: eSentire is efficient and quick for MSPs, while Expel Workbench is praised for its user-friendly interface and excellent customer support, making it a smooth and easy implementation. eSentire's customer service includes a technical account manager. Expel Workbench is known for its responsive, knowledgeable, and helpful support team.

The summary above is based on interviews we conducted recently with eSentire and Expel Workbench users. To access the review's full transcripts, download our report.

To learn more, read our detailed Managed Detection and Response (MDR) Report (Updated: May 2024).

Buyer's Guide

Managed Detection and Response (MDR)

May 2024

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Categories and Ranking

Binary Defense MDR

Market share comparison

As of June 2024, in the Managed Detection and Response (MDR) category, the market share of Binary Defense MDR is 0.3% and it decreased by 3.6% compared to the previous year. The market share of eSentire is 1.1% and it decreased by 28.4% compared to the previous year. The market share of Expel is 2.4% and it decreased by 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Unique Categories:

No other categories found

Vulnerability Management

0.4%

SOC as a Service

22.2%

Featured Reviews

reviewer2208147

Infrastructure and Security Services Director at a manufacturing company with 1,001-5,000 employees

Jun 9, 2023

Gives us visibility into current critical security events and improves our time to respond

They send us alerts and have done a really good job of eliminating the false positives. Early on, there were quite a few. But as they learned about our organization and the roles of individuals within it, that has drastically gone down. For example, initially, they would say so-and-so ran a script. Now, they know who our sys admins are and that running that script is typical for them. The benefits are the visibility into current critical security events and the effect on our time to respond. Binary Defense has helped reduce our security alerts because we know where our trouble points are, or if we're missing things, and what we need to deploy. It has given us visibility into what to put in and that is how it has helped us the most. I would estimate it has reduced our security alerts by 60 to 70 percent. It has improved our security posture significantly. And because they do a lot of the management for us, it has reduced our team's workload. We only have to work on the stuff that's identified as something we need to work on, so it has definitely helped performance.

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reviewer2136705

Independent Information Technology Consultant at a non-profit with 1-10 employees

Mar 22, 2023

A solid product for security, but the MSP program should be simpler

Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds of people that sell their product. They have resellers and MSPs. A reseller would just be a company going and saying that I need licenses, and that in turn goes to eSentire, which then goes to the customer, and they do the transaction. We were on the MSP side. We were the ones who took a potential customer to eSentire, and we were the ones who closed the deals. We were the ones who went through everything, and in the end, it was just a notice saying that let's spin up a new tenant. That's the kind of difference we're talking about. From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished. That was the last contact I had with eSentire, but I know that, at this point of the year, they were supposed to have rolled that new MSP program out to take care of all of the negative things. They were going through that process and making it much better. Once they get that implemented, they will be a good, solid vendor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."

"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."

"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

More Binary Defense MDR pricing and cost advice

"The MSP model we were in needed some work. It was not MSP-friendly, which means that an MSP is going to say that I have five thousand endpoints that I will eventually get to you, but for now, we're gonna start moving and let me purchase a thousand. So, you buy a thousand licenses, and you ramp up to that thousand. When you're ready to move on, you buy the next how many. That's the way an MSP likes to work, whereas it was a little bit different with eSentire. You had to purchase specific amounts for specific customers. It wasn't very friendly when it came to pricing for MSPs."

"It was cost-effective and not very expensive. Licensing was on a yearly basis. There were no additional costs to the standard licensing fee."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Healthcare Company

Manufacturing Company

Financial Services Firm

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Computer Software Company

20%

Government

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

See all answers

What is your experience regarding pricing and costs for Binary Defense MDR?

Binary Defense is fairly priced. I would say that Binary Defense is flexible in negotiating and tailoring a solution ...

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What needs improvement with Binary Defense MDR?

The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhanceme...

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What do you like most about eSentire?

The managed detection response (MDR) product was the most valuable.

See all answers

What is your experience regarding pricing and costs for eSentire?

The MSP model we were in needed some work. It was not MSP-friendly, which means that an MSP is going to say that I ha...

See all answers

What needs improvement with eSentire?

Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds ...

See all answers

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Product Reports

Buyer's Guide

Binary Defense MDR

June 2024

Download Binary Defense MDR product report

Buyer's Guide

Managed Detection and Response (MDR)

May 2024

Download eSentire product report

Buyer's Guide

Vulnerability Management

June 2024

Download Expel product report

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

No data available

Workbench, Expel SOC-as-a-Service

Learn More

Binary Defense

eSentire

Video not available

Expel

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

eSentire is the largest pure-play Managed Detection and Response (MDR) service provider, keeping organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent. Its 24x7 Security Operations Center (SOC), staffed by elite security analysts, hunts, investigates, and responds in real-time to known and unknown threats before they become business disrupting events.

Expel Workbench streamlines security operations with robust monitoring, alerting, and threat detection. Its user-friendly interface, automated response, and customizable alerts enhance incident management and team productivity. Integration with existing tools and ongoing threat intelligence provides proactive risk mitigation and a cohesive defense mechanism.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Melissa & Doug, Mavenir System, COMMONFUND

Amanda Fennell CSO

Buyer's Guide

Managed Detection and Response (MDR)

May 2024

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We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.