We performed a comparison between FortiMonitor and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."
"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."
"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."
"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."
"FortiMonitor's dashboard is very informative and user-friendly."
"It provides the best firewall features."
"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."
"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The product easily integrates with other solutions."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The SMS pages and the mobile application are pretty much the top two features."
"The initial setup is straightforward."
"PagerDuty's notification process is the most valuable feature."
"The solution's initial setup process is time-consuming."
"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."
"There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."
". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."
"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."
"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."
"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."
"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."
"Something that needs to be improved, is adding multilingual support."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"The user interface could be more intuitive."
"PagerDuty can improve the integration with Terraform."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"It’s quite hard to reach the support team."
FortiMonitor is ranked 11th in IT Alerting and Incident Management with 10 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. FortiMonitor is rated 7.8, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of FortiMonitor writes "Helps organizations modernize their performance-monitoring tools, but the solution needs to improve its dashboard". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". FortiMonitor is most compared with SolarWinds Network Device Monitor, PRTG Network Monitor, SolarWinds NPM, LogicMonitor and Auvik Network Management (ANM), whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting. See our FortiMonitor vs. PagerDuty Operations Cloud report.
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