GoToMyPC vs Splashtop Remote Support comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

GoToMyPC
Ranking in Remote Access
24th
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
17th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Remote Access category, the market share of GoToMyPC is 0.8% and it decreased by 56.8% compared to the previous year. The market share of Splashtop Remote Support is 1.7% and it decreased by 39.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

SK
Sep 23, 2020
Accessing multiple PCs from remote locations is easy and reliable with this solution
The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service. My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.
OA
Dec 15, 2023
Offers remote support and management is easy
We use Splashtop Remote Support for the remote server support.  The tool's most valuable features are pricing and easy management.  Splashtop Remote Support needs to improve customization.  I have been using the product for three years.  My company has less than 100 users. The tool is scalable.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The installation is almost instant."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The technical support is good."
"The solution is very quick to set up."
"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The initial setup is simple."
"The tool's most valuable features are pricing and easy management."
 

Cons

"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
"If the PC is hung then it requires a reboot."
"The pricing has tripled in a small amount of time and there is not three times better service."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The integration features could be better."
"Splashtop Remote Support needs to improve customization."
 

Pricing and Cost Advice

"It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."
"We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Healthcare Company
8%
Manufacturing Company
8%
Non Profit
6%
Computer Software Company
18%
Comms Service Provider
8%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
Splashtop Remote Support needs to improve customization.
What is your primary use case for Splashtop Remote Support?
We use Splashtop Remote Support for the remote server support.
 

Learn More

 

Overview

 

Sample Customers

The Lubitz Financial Group, Stitely & Kartsetter PLLC
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about GoToMyPC vs. Splashtop Remote Support and other solutions. Updated: June 2024.
787,226 professionals have used our research since 2012.