We performed a comparison between HaloITSM and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The most valuable aspect is that is is codeless."
"The product’s UI is very good."
"There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"The dashboards in Jira have been the most useful feature."
"With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"Useful for tracking issues with development."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"We have an Agile environment and using Jira makes it easy to adhere to Agile best practices."
"The product does not have its own orchestration engine."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"There is no notification regarding language upgrades."
"JSM's ability to handle large volumes of emails isn't great."
"I think the performance can be better."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"In-built chat is missing in JIRA Service Management."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"Cost has prohibited us from switching entirely to this solution."
"If we can have an easier way to deploy this solution without the help of a consultant and a more reliable way of deploying procedures, it would be quite helpful."
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. HaloITSM is rated 9.0, while JIRA Service Management is rated 8.2. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". HaloITSM is most compared with ServiceNow and Freshservice, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and TOPdesk. See our HaloITSM vs. JIRA Service Management report.
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