We performed a comparison between IBM Tivoli NetCool OMNIbus and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"The monitoring is the solution's most valuable feature."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"It is an easy-to-use solution."
"The most valuable feature is the event management capability."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The product easily integrates with other solutions."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"PagerDuty is very stable and very reliable."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"Its technical support team takes longer to reply."
"The cost of the product is quite high. They should work to adjust their pricing models."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"The web portal and typical event controls are a little outdated."
"Something that needs to be improved, is adding multilingual support."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"They could include incident merging and alert grouping features in the product."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
IBM Tivoli NetCool OMNIbus is ranked 7th in Event Monitoring with 10 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. IBM Tivoli NetCool OMNIbus is rated 7.2, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of IBM Tivoli NetCool OMNIbus writes "Good event management features and supports SNMP devices well". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". IBM Tivoli NetCool OMNIbus is most compared with ServiceNow IT Operations Management, BigPanda, IBM Tivoli NetCool Impact, ScienceLogic and SCOM, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and OnSolve Platform for Critical Event Management.
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