We performed a comparison between IFS Cloud Platform and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"We could quickly understand what was going on and what the customer wanted to do."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The product is quite flexible."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"Provides excellent management features."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"The flow of the reports is good."
"It makes the IT department more transparent and helps the employees."
"There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"Easily integrates with other tools."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"We get software developed faster."
"The solution needs to improve its documentation and user-friendliness."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"There should be some improvements in the predefined templates in IFS Applications."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"Aspects of HR and payroll could be better."
"There are certain digital features that need to be incorporated, such as IOP."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"The documentation needs improving, it's difficult to find specific procedures."
"JSM's ability to handle large volumes of emails isn't great."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"I think the performance can be better."
"I would like to see improvement in the ability to filter completed tasks."
IFS Cloud Platform is ranked 6th in IT Service Management (ITSM) with 29 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IFS Cloud Platform is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our IFS Cloud Platform vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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