We performed a comparison between JIRA Service Management and ManageEngine Applications Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"The most valuable features are the management tools."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"The flow of the reports is good."
"The initial setup is easy and straightforward."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"Provides excellent management features."
"The most valuable feature is the ability to be able to monitor Kubernetes."
"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard."
"I am impressed with the tool's reporting feature which is simple."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"The most valuable feature of this solution is its ease of use."
"ManageEngine Applications Manager's installation is pretty easy."
"Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"They need to work on the speed of Jira."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"It is difficult to navigate if you don't have any prior knowledge."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"The solution needs to be integrated better with Office X5."
"SaaS version for large organizations (more than 2000 users) is not available."
"One area of improvement is the dashboard should be more readable and available."
"Lacks an SIEM solution which can be found in other products."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"Even with the top-notch dashboard, it could be made stronger in order to have an additional plug-in for analytics."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"I would like the solution to improve the ability to track services."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
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JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while ManageEngine Applications Manager is ranked 36th in Application Performance Monitoring (APM) and Observability with 15 reviews. JIRA Service Management is rated 8.2, while ManageEngine Applications Manager is rated 7.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas ManageEngine Applications Manager is most compared with AppDynamics, Grafana, Dynatrace, SolarWinds Server and Application Monitor and Azure Monitor.
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