We performed a comparison between JIRA Service Management and Samanage based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"JIRA Service Management is a very user-friendly solution."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"The most valuable features are the management tools."
"I think one of the most valuable things is that it's all integrated."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"It scales well."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"I think the performance can be better."
"I would like to see improvement in the ability to filter completed tasks."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"The solution should be more formalized. It could be more user-friendly."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Samanage is ranked 24th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while Samanage is rated 7.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Samanage is most compared with ServiceNow and SolarWinds Service Desk. See our JIRA Service Management vs. Samanage report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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