We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"Developing processes is easy and user-friendly."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs."
"The initial setup is easy and straightforward."
"The two most valuable features are the portal and reporting."
"The pricing could be better."
"JSM's ability to handle large volumes of emails isn't great."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"Every time there's a problem with JIRA Service Management, you have to have a look at how to solve it, and there's always a feature request or the feature request on the solution is too large and the development cycles are too slow."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 42nd in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas TeamSupport is most compared with . See our JIRA Service Management vs. TeamSupport report.
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