We performed a comparison between JumpCloud and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Mobility Management (EMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product enables device management."
"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"The solution is stable."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"The solution is easy to use."
"It's really easy to access."
"The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision."
"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
"Mobile device management is most valuable."
"Autopilot is the most valuable feature."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"A great solution for anyone wanting a modern endpoint device management solution."
"It could dip into CI/CD tooling as well. That would be a very interesting part to see."
"Support is not good enough."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."
"I would like to see some support for printers, especially network printers, through the application."
"The visual tool and interface must be more fine-tuned."
"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."
"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."
"The pricing can be expensive if you are not combining it with other products."
"The reports aren't complete, and it's not easy to build custom reports. For example, Windows Autopilot isn't working well in cases where the computers don't have a good internet connection. Then the option is not good enough."
"It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"The UI is not user-friendly and has room for improvement."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
JumpCloud is ranked 7th in Single Sign-On (SSO) with 16 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 165 reviews. JumpCloud is rated 8.6, while Microsoft Intune is rated 8.0. The top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Cisco Duo, Scalefusion and Prisma Access by Palo Alto Networks, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl. See our JumpCloud vs. Microsoft Intune report.
See our list of best Enterprise Mobility Management (EMM) vendors and best ZTNA as a Service vendors.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.