We performed a comparison between Kaseya Vorex and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The platform's most valuable feature is the ability to produce daily summary reports."
"The most valuable feature is its ease of use."
"This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption."
"I can't think of any single feature that stands out, but it's an excellent product for a fair price. Nothing is missing. ServiceDesk has a lot of features, and we aren't using all of them. We have to implement the ones we already have before we move on to the others."
"Easy to setup with a user-friendly interface that works well on cloud. It has a lot of important features: workflow builder, configuration management database, and recorded solutions."
"The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"The solution offers a lot of opportunities for integrations."
"We not only handle tickets, but also requests from many departments. All are easy to manage."
"This solution has provided a way to manage request tracking and resolution."
"Kaseya Vorex's customization features could be better."
"They could improve the screens."
"The timing reporting module, and how it's used is a bit difficult to understand."
"I expected more features than it has. The flexibility is missing. I also was expecting a different level of configuration and segregation."
"I would like to improve the task management module and analytics."
"It needs more customization and the ability to generate reports based on custom feeds. At present, if you create a custom feed in any form, you cannot create a report based on those criteria."
"The documentation could be improved."
"I think asset management took a hit recently."
"ManageEngine ServiceDesk Plus could improve by having better integration with Microsoft Azure."
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Kaseya Vorex is ranked 29th in Help Desk Software with 1 review while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. Kaseya Vorex is rated 6.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". Kaseya Vorex is most compared with , whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and Zoho Desk.
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