We performed a comparison between Kaseya VSA and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The remote support is the most valuable aspect of the solution."
"The patching is very efficient and we can rely on the alerts that we receive."
"We can schedule the patching of the endpoints."
"Kesaya is highly configurable."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"It is scalable."
"SolarWinds NPM provides an overview of network monitoring, extending its capabilities to cover other aspects, such as virtual machines and servers. The platform has features like NetPath, which is particularly beneficial for end-users, offering insights into issues like latency, packet loss, and connectivity problems with routers, switches, or servers."
"Their support team is efficient, and it is easy to set up."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"The connectivity of the solution is very good."
"It gives us a map of the network setup and one console to see the entire network."
"I found a lot of valuable features in SolarWinds NPM, such as the customized application monitoring that allows you to customize any monitoring and script customization, and you also have the option to deploy and upgrade SolarWinds NPM online, which is very useful for my organization."
"It's a very good tool and a very stable tool."
"I would like to see improved virtual infrastructure management."
"It's very difficult to update the third-party software on every device."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The agent-based monitoring solution can be improved."
"There is room for improvement in the remote control strengths."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"The stability of the solution is good but it can be improved."
"Fortigate firewalls are one example of a product that we are unable to monitor properly via SolarWinds NPM."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"The solution is not always good with new features, so it's take a long time."
"The scalability can be better."
"It has covered everything, so no improvement is required at their end. The only thing is the price."
"The solution's customer service is not very good because the support takes too long."
"My team has had a lot of issues with support."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Kaseya VSA is rated 7.6, while SolarWinds NPM is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Quest KACE Systems Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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