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Kore.ai vs NICE CXone comparison

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Kore.ai Logo
Kore.ai
731 views|627 comparisons
NICE Logo
NICE CXone
Read 11 NICE CXone reviews
748 views|537 comparisons
95% willing to recommend
Featured Review
Use Kore.ai ?
Anonymous User
Enables us to have full visualization on all metrics and to manage and staff our center as necessary
NICE CXone has had a HUGE impact on our contact center. It took us from a place where we had no visualize on contact volumes, handle times, ASA,... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We had a custom setup that cost us some money."

    • More NICE CXone Pricing and Cost Advice →

    Ranking
    6th
    out of 41 in AI-Powered Chatbots
    Views
    731
    Comparisons
    627
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 36 in Workforce Engagement Management
    Views
    748
    Comparisons
    537
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Amelia logo
    Amelia vs. Kore.ai
    Compared 33% of the time.
    ServiceNow Virtual Agent logo
    ServiceNow Virtual Agent vs. Kore.ai
    Compared 27% of the time.
    Voiceflow logo
    Voiceflow vs. Kore.ai
    Compared 12% of the time.
    Parloa logo
    Parloa vs. Kore.ai
    Compared 10% of the time.
    LivePerson logo
    LivePerson vs. Kore.ai
    Compared 5% of the time.
    More Kore.ai Competitors   →
    Nuance IVR logo
    Nuance IVR vs. NICE CXone
    Compared 17% of the time.
    Genesys Cloud CX logo
    Genesys Cloud CX vs. NICE CXone
    Compared 14% of the time.
    Sprinklr logo
    Sprinklr vs. NICE CXone
    Compared 10% of the time.
    ServiceNow logo
    ServiceNow vs. NICE CXone
    Compared 7% of the time.
    More NICE CXone Competitors   →
    Also Known As
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    Kore.ai
    NICE
    Overview

    Kore.ai specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and employee work simpler and more efficient. Gartner has identified Kore.ai as a ‘Cool Vendor in Social Software and Collaboration’ for 2016.

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    Leading banks & Enterprise Companies
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Manufacturing Company11%
    Computer Software Company10%
    Outsourcing Company7%
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company14%
    Healthcare Company11%
    Manufacturing Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise12%
    Large Enterprise59%
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%

    Kore.ai is ranked 6th in AI-Powered Chatbots while NICE CXone is ranked 4th in Workforce Engagement Management. Kore.ai is rated 0.0, while NICE CXone is rated 8.2. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Kore.ai is most compared with Amelia, ServiceNow Virtual Agent, Voiceflow, Parloa and LivePerson , whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, ServiceNow and JIRA Service Management.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.