We performed a comparison between LogMeIn Rescue and VNC Connect based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"Ability to save a permanent remote connection, hold, and/or transfer."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"We occasionally have issues with the graphic software of the interface."
Earn 20 points
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while VNC Connect is ranked 15th in Remote Access. LogMeIn Rescue is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and LogMeIn Pro, whereas VNC Connect is most compared with OpenText Exceed TurboX, Apache Guacamole, Dameware Remote Support, Parallels Access and TeamViewer.
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