LogRhythm SIEM vs Securonix Next-Gen SIEM comparison

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31,886 views|17,713 comparisons
92% willing to recommend
LogRhythm Logo
10,488 views|5,900 comparisons
89% willing to recommend
Securonix Solutions Logo
5,358 views|2,504 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jul 20, 2023

We performed a comparison between LogRhythm SIEM and Securonix Next-Gen SIEM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Features: Users praised LogRhythm SIEM for its user-friendly centralized dashboard, strong integration capabilities, and event-filtering capabilities. Securonix Next-Gen SIEM offers multiple advanced features, such as Spotter for in-depth search and analysis and extensive customization options. LogRhythm SIEM has the potential to improve its SOAR and NDR features, platform stability, and MDI integration. LogRhythm users requested expanded log storage, better load balancing, and streamlined search capabilities.  Securonix users highlighted the need for greater flexibility in modifying reports and templates and improved analytics and visualization.

  • Service and Support: LogRhythm SIEM was generally praised for its helpful and knowledgeable support, although there have been occasional delays and knowledge problems. Securonix has been praised for its effective support and timely problem resolution.

  • Ease of Deployment: LogRhythm SIEM's setup is considered to be straightforward. However, it is more time-consuming and complex for enterprise deployments involving multiple components or vendors, and users often require assistance from professional services or LogRhythm-certified engineers. Some users found the Securonix Next-Gen SIEM setup to be straightforward, but others found it complex.

  • Pricing: LogRhythm SIEM’s license typically includes all elements. However, enterprise customers may encounter complexities related to additional features and add-ons. Securonix Next-Gen SIEM is competitively priced and more affordable than many SIEM solutions. 

  • ROI: LogRhythm SIEM has proven to be highly valuable, delivering a significant ROI by reducing the mean time to detect and respond. Users say Securonix Next-Gen SIEM offers a significant return on investment by streamlining infrastructure management and enhancing overall efficiency.

Conclusion: Based on user feedback, Securonix Next-Gen SIEM is favored over LogRhythm SIEM due to its straightforward setup process when following the documentation. Securonix offers a wide range of features, including Spotter for incident analysis, a user-friendly interface, and risk scoring, which are highly valued by users. On the other hand, LogRhythm is praised for its simplicity and stability, but users express a desire for improvements in user-friendliness, integration, and reporting.
To learn more, read our detailed LogRhythm SIEM vs. Securonix Next-Gen SIEM Report (Updated: May 2024).
770,141 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place.""The best functionality that you can get from Azure Sentinel is the SOAR capability. So, you can estimate any type of activity, such as when an alert was triggered or an incident was found.""The Identity Behavior tab furnishes us with the entire history linked to each IP or domain that has either accessed or attempted to access our system.""Sentinel uses Azure Logic Apps for automation, which is really powerful. This allows us to easily automate responses to incidents.""Sentinel enables us to ingest data from our entire ecosystem. In addition to integrating our Cisco ASA Firewall logs, we get our Palo Alto proxy logs and some on-premises data coming from our hardware devices... That is very important and is one way Sentinel is playing a wider role in our environment.""I like the ability to run custom KQL queries. I don't know if that feature is specific to Sentinel. As far as I know, they are using technology built into Azure's Log Analytics app. Sentinel integrates with that, and we use this functionality heavily.""The SOAR playbooks are Sentinel's most valuable feature. It gives you a unified toolset for detecting, investigating, and responding to incidents. That's what clearly differentiates Sentinels from its competitors. It's cloud-native, offering end-to-end coverage with more than 120 connectors. All types of data logs can be poured into the system so analysis can happen. That end-to-end visibility gives it the advantage.""The features that stand out are the detection engine and its integration with multiple data sources."

More Microsoft Sentinel Pros →

"Technical support has always been helpful.""We have NetFlow information going into it, so we can examine a lot of traffic patterns and anomalies, especially if something stands out and is not the baseline. This helps a lot.""Even other products we have that feed into it, instead of having to watch all of them we only have to watch one. For example, we have CrowdStrike, so instead of having to pay attention that solution - because their dashboard doesn't really pop when an alarm comes up - we can see issues with the red on the LogRhythm alarm. That is very nice.""It has centralized monitoring for our security operations. Therefore, it improves our analysts' work.""We have to be able to show the evidence, and LogRhythm does a great job of putting it forward and making it easy to create reports with nice looking dashboards, which show off what we are doing as a security program.""File Integrity Monitoring is really valuable because we have it set up on our core assets. This is one of the key features that I utilize. We also use it quite a lot for event management to do reporting.""It has helped us centralize and have better visibility into devices on our network. We are better able to respond to threats in a timely manner.""The PCI compliance pieces that help us produce reports for our external auditor, and their support."

More LogRhythm SIEM Pros →

"There aren't any positive aspects of the solution. It was a complete failure. There are no redeeming features.""The machine-learning algorithms are the most valuable feature because they're able to identify the 'needle in the haystack.'""The feature that I have found most valuable is their analytics platform where they have the open security data-link, which they introduced. This is typically different from the other vendors.""The most valuable feature is that it works on user behavior and event rarities.""What I like most is that the threat models and risk scoring are very accurate and very helpful to the analysts on my team. They help highlight the most important things for them to look at.""The customizability of the tool is valuable. We are able to customize the use cases and create them easily without a large amount of Securonix assistance. It's very flexible. We do not have to rely on Professional Services to modify or create a new use case.""The user interface is easy to learn and navigate.""The UEBA functionality indicates a lot about behaviors that are not found through a traditional SIEM. We have exploited that more than anything since we started using it."

More Securonix Next-Gen SIEM Pros →

Cons
"The built-in SOAR is not really good out-of-the-box. The SOAR relies on logic apps and you almost need to have some kind of developer background to be able to make these logic apps. Most security people cannot develop anything...""When we pass KPIs to the governance department, there's no option to provide rights to the data or dashboard to colleagues. We can use Power BI for this, but it isn't easy or convenient. They should just come up with a way to provide limited role-based access to auditing personnel""They need to work with other security vendors. For example, we replaced our email gateway with Symantec, but we couldn't collect these logs with Azure Sentinel. Instead of collecting these logs with Azure Sentinel, we are collecting them on Qradar. We couldn't do it with Sentinel, which is a problem for us.""The solution should allow for a streamlined CI/CD procedure.""Its documentation is not so simple. It is easy for somebody who is Microsoft certified or more closely attached to Microsoft solutions. It is not easy for those who are working on open-source platforms. There isn't a central point where everything is documented, and there is no specific training or certification.""The performance could be improved. If I create 15 to 20 lines for a single-use case in KQL, sometimes it takes more time to execute. If I create use cases within a certain timeline, the result will show in .01 seconds. A complex query takes more time to get results.""If I see an alert and I want to drill down and get more details about the alert, it's not just one click. In other SIEM tools, you just have to click the IP address of the entity and they give you the complete picture. In Sentinel, you have to write queries or use saved queries to get details.""If their UI was a bit more streamlined and easy to find when I need it, then that would be a great improvement."

More Microsoft Sentinel Cons →

"It is a product that is very hard to use.""We've tried to work with a couple of engineering department guys there. We've called them and called them but we never hear anything back.""I would like a more fuller implementation of STIX/TAXII so I can pull in some of the government lists without having to go implement a whole new STIX/TAXII platform.""There is room for improvement with separate running sources or better integration.""Only area I can think of to improve on is the proof reading and using the guides before releasing them. Out the the 20+ guides I used one had issues with wrong information in it.""One area for improvement in LogRhythm NextGen SIEM is that it's a Windows-based tool, and I feel it should be on the Linux operating system instead. Another area for improvement in the tool is the UI. There should be minor changes in the UI to make it better, though I like the dashboards in LogRhythm NextGen SIEM.""More detail in the alerts given to avoid additional searches, as often the source or destination associated with the alert is not evidenced.""It should be improved for automated setup and auto-configuration. There should be ease of integration and ease of setup."

More LogRhythm SIEM Cons →

"There is room for improvement in the product's integration with ServiceNow and in the reporting features.""Parsing needs to be improved. Every time we integrate a new, specific data source, we face a lot of problems in parsing, even for the old data source.""There is slight room for improvement in terms of the initial deployment. What I see is that Securonix is more focused on their product. They are expanding, in a big way, the number of customers. So there has to be a number of dedicated teams to jump on and speed up the deployment process.""Sometimes, the injectors lag and are not loading. It would be nice if that could be improved.""We would like to see better integration with other products.""It could be improved a little bit more for admin users. There should be more administrative options related to security for admin users. For example, for forensic purposes, the admin should be able to stop a specific user from erasing some information. I would be helpful in certain situations, such as during an internal fraud.""A helpful feature would be an event export. A way to create more substantial summary reports would be nice.""The analytics-driven approach for finding sophisticated threats and reducing false positives is positive and good, but the platform requires a more dynamic concept. Everything is a bit static."

More Securonix Next-Gen SIEM Cons →

Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

  • "Look closely at the cost of licensing of other products. This should include setups and the need for support services. I did a RFQ to 2 other vendors before choosing this product."
  • "If you don't have your staff, absolutely look into the co-pilot and factor that into your cost evaluation."
  • "I would recommend that whatever sales quotes to them upfront, they will probably go up. Because they are probably going to outgrow that very quickly or once they start getting everything into it, they are going to have to move up anyway."
  • "Look for whatever will give you the most value. That's the main point. It is not one size fits all."
  • "I would recommend talking to the rep. That's the biggest thing because they will know what questions to ask."
  • "In comparison to the competition, they are more affordable. This allows us to do more with less."
  • "The solution has provided us with consistency and increased staff productivity through orchestrated automated work flows by at least 20 percent."
  • "I have seen a measurable decrease in the mean time to detect and respond to threats. We went from not detecting them to detecting them. We can actually pick up what is anomalous in our network now."
  • More LogRhythm SIEM Pricing and Cost Advice →

  • "We have an annual license. We pay $200,000 for the base licensing and we pay another $50,000 for the software as a service."
  • "A good thing about Securonix is that they don't charge by volume of data or number of devices... They charge by the number of employees, which is a much more predictable number for me, versus data. Our costs are in the $100,000 range over a three-year subscription."
  • "We have a license from our 5.0, so that license just continued. We paid them the extra cloud-hosting costs for a year which were about $300,000."
  • "We went in on a three-year agreement which has an annual licensing fee, based upon the number of people that we're monitoring. There have not been any additional costs to the standard licensing fees."
  • "I had heard that it was much cheaper than Splunk and some of the other tools, and they gave us a nice package with support. They accommodated the number of users and support very well."
  • "Its pricing is quite similar to others and is very competitive. The other solutions have different types of licensing, but when you do the math, it is competitive."
  • "Its price is fine. We found it to be cheaper than LogRhythm, Exabeam, Splunk, as well as Elastic Security. A few months ago, when we were comparing Securonix with Elastic Security, we found Securonix to be cheaper than Elasticsearch. We were pretty surprised that Elastic Security is more expensive than Securonix because Elasticsearch is just starting, and it cannot compete with Securonix at this time. So, the pricing of Securonix is pretty good for now."
  • "The pricing is fine compared to the market but I think that at some point the competitors will catch up on price."
  • More Securonix Next-Gen SIEM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
    Top Answer:Rony, Daniel's answer is right on the money.  There are many solutions for each in the market, a lot depends upon your… more »
    Top Answer:LogRhythm does a very good job of helping SOCs manage their workflows.
    Top Answer:LogRhythm's pricing and licensing are extremely competitive and it's one of the top three reasons we continue to invest… more »
    Top Answer:In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was… more »
    Top Answer:We can customize our use cases with the tools provided by Securonix It is an excellent tool that can ingest data in… more »
    Top Answer:The pricing is fine compared to the market but I think that at some point the competitors will catch up on price. It… more »
    Comparisons
    Also Known As
    Azure Sentinel
    LogRhythm NextGen SIEM, LogRhythm, LogRhythm Threat Lifecycle Management, LogRhythm TLM
    Securonix Security Analytics
    Learn More
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    LogRhythm SIEM Platform is an award-winning platform in security analytics. With more than 4,000 customers globally, LogRhythm SIEM is an integrated platform that helps security operations teams protect critical infrastructure and information from emerging cyberthreats. Ultimately, LogRhythm SIEM is an integrated set of modules that contribute to the security team’s fundamental mission: rapid threat monitoring, threat detection, threat investigation, and threat neutralization. LogRhythm SIEM is for organizations that require an on-premises solution and offers:

    ● Streamlined workflow

    ● Secure data access

    ● Real-time visibility

    ● A unified user experience

    ● Management customization

    Security information and event management (SIEM) solutions have been evolving for over a decade; their core functionality still acts as the most effective foundation for any organization’s technology stack. A SIEM solution enables an organization to centrally collect data across its entire network environment to gain real-time visibility into activity that may pose a risk to the organization. SIEM technology addresses threats before they become significant financial risks while simultaneously helping better manage an organization’s assets.

    LogRhythm SIEM has many key features and capabilities, including:

    High-Performance Log Management: LogRhythm SIEM offers structured and unstructured search capabilities which allows users to swiftly search across an organization’s vast data to easily find answers, identify IT and security issues, and troubleshoot issues. Users can efficiently process and index terabytes of log data daily.

    Network and Endpoint Monitoring: Forensic sensors allow users to gain deep visibility into endpoint and network activity. Users can see behavioral anomalies and better respond to incidents.

    SmartResponse™ Automation: LogRhythm SIEM allows users to centrally execute pre-staged actions that automate incident investigatory tasks and responses.

    Automated Machine Analytics: LogRhythm SIEM's AI Engine continuously analyzes all collected security incidents and forensic data. Security teams are delivered precise, real-time intelligence about risk-prioritized threats.

    Case and Security Incident Management: LogRhythm SIEM offers an integrated workflow so that threats don’t slip through the cracks. Collaboration tools help centrally manage and track investigations.

    User and entity behavior analytics (UEBA): Embedded deterministic UEBA monitoring helps protect against insider threats.

    Security orchestration, automation, and response (SOAR): LogRhythm SIEM includes our embedded SOAR solution to increase efficiency and higher-quality incident response with low mean time to response (MTTR).

    Benefits to Using LogRhythm SIEM

    The platform offers great value to security and IT operations. Users have the ability to map their security and IT operations to existing frameworks such as NIST and MITRE ATT&CK.

    ● The platform offers broad integration across security and IT vendors: Users benefit from support for integration with hundreds of security and IT solutions. In turn, this further extends SIEM capabilities and data collection.

    ● The platform provides compliance adherence, enforcement, and reporting: The prebuilt compliance modules automatically detect violations as they occur and remove the burden of manually reviewing audit logs.

    Reviews from Real Users

    LogRhythm SIEM stands out among its competitors for a number of reasons. Two major ones are its ability to be customized and its quick performance of queries.

    Jason G., a senior cybersecurity engineer, writes, "I have found the Advanced Intelligence Engine has provided the most value to us because we can customize alarms based on our requirements and have created hundreds of alarms that notify different people for different scenarios."

    Andy W., principal consultant at ITSEC Asia, notes, “LogRhythm SIEM covers all our primary security analysis needs. It makes it easier for us to analyze threats and improves our response times. It's a versatile platform that performs queries fast compared to other SIEM solutions.”

    Securonix Security Analytics SNYPR is a next-generation security analytics platform that transforms big data into actionable security intelligence, enabling you to take care of so much more than simply your SIEM (security information and event management) needs. In addition, it contains all of the tools that you may need to enable your organization to successfully handle both log management as well as UEBA (user and entity behavior analytics)-related tasks. The SNYPR management platform gives users the ability to combine security orchestration, automation, and response, security information and event management, network traffic analysis, and user and entity behavior analytics. This single technical environment does away with your need for multiple security, management, and analytics solutions.

    Securonix Security Analytics SNYPR’s unified platform can be scaled up to handle up to one million security events every second. While this load may seem heavy, SNYPR handles it with ease. It is able to reduce incidents of false security positives by 60%. The access certification workload that IT administrators and managers need to deal with can be reduced by as much as 90%.

    The model that this platform uses is based on a machine learning algorithm. This model gives Securonix Security Analytics’s SNYPR platform a number of extremely valuable capabilities. The platform gathers many different types of data and applies what it learns to threats as they arise. The system assigns threats risk values to determine where the areas of highest need are. Machine learning also allows you to respond to slow acting threats by using historical data to inform your response.

    All of the data that the system gathers is stitched together and used to create a complete picture of the risks that the system faces. Any blind spots that may exist are exposed by the collaborative UI that compiles the system data in a single location. This also increases your ability to monitor advanced application threats. 

    Key Features

    Some of Securonix Security Analytics’s SNYPR platform’s key features include:

    • The ability to enrich all data that the SNYPR platform collects. When SNYPR gathers information, it applies relevant data which can be used in the future to gauge whether or not a particular event is a threat.
    • The ability for data redundancy to automatically take place. All of the data that is gathered, analyzed, and processed by SNYPR is automatically copied and distributed across the system. If there is a failure in any particular part of the system, the information will still be preserved.
    • The ability to track historical issues and use that information to help deal with current threats. The SPOTTER feature allows analysts to look back at both old data and the contextual information that is attached to it. They can then use that data to inform their responses to similar threats that they are currently dealing with.

    Reviews from Real Users

    Securonix Security Analytics SNYPR platform stands out among its competitors for a number of reasons. Two major ones are its ability to significantly reduce the number of false positives that administrators have to deal with and the way that it incorporates contextual information into security events to reduce the time spent finding solutions to problems that arise.

    Peerspot users note the effectiveness of these features. One user wrote, “Securonix’s analytics-driven approach for helping to find sophisticated threats and reduce false positives is pretty good. We are allowed to fine-tune according to our requirements and our clients' requirements, which does reduce false positives. In the last 24 hours, the total number of policies with triggers was 233. When I started with this product, the false positives were 561. Therefore, the solution has helped by tuning or reducing false positives.”

    Another user noted, “The way that a Securonix is able to put a lot of the contextual information into the events is very helpful. That has reduced the amount of time required for investigating, ‘Hey, this might be something I need to look at,’ and then doing further research. It puts all of those violations in one event or case, so that you can look at different types of violations that all correlate. That has reduced the amount of time for researching some of those cases. It's dependent upon the scenario, but in some cases it could save an hour of going out and doing a bunch of individual searches.”

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill
    Dtex Systems Pfizer Western Union Harris ITG
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm26%
    Healthcare Company11%
    Energy/Utilities Company9%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Educational Organization37%
    Computer Software Company9%
    Government6%
    Financial Services Firm6%
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company22%
    Pharma/Biotech Company11%
    Insurance Company11%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm12%
    Government7%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise59%
    REVIEWERS
    Small Business23%
    Midsize Enterprise23%
    Large Enterprise54%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise46%
    Large Enterprise36%
    REVIEWERS
    Small Business22%
    Midsize Enterprise19%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise62%
    Buyer's Guide
    LogRhythm SIEM vs. Securonix Next-Gen SIEM
    May 2024
    Find out what your peers are saying about LogRhythm SIEM vs. Securonix Next-Gen SIEM and other solutions. Updated: May 2024.
    770,141 professionals have used our research since 2012.

    LogRhythm SIEM is ranked 6th in Security Information and Event Management (SIEM) with 166 reviews while Securonix Next-Gen SIEM is ranked 7th in Security Information and Event Management (SIEM) with 27 reviews. LogRhythm SIEM is rated 8.4, while Securonix Next-Gen SIEM is rated 8.6. The top reviewer of LogRhythm SIEM writes "The solution reduced our investigation time from days to hours and assists in managing our workflows". On the other hand, the top reviewer of Securonix Next-Gen SIEM writes "Spotter tool has helped us eliminate many hours required to manually create link analysis diagrams". LogRhythm SIEM is most compared with IBM Security QRadar, Splunk Enterprise Security, Wazuh and LogRhythm Axon, whereas Securonix Next-Gen SIEM is most compared with IBM Security QRadar, Splunk Enterprise Security, Exabeam Fusion SIEM, Gurucul UEBA and Seceon Open Threat Management Platform. See our LogRhythm SIEM vs. Securonix Next-Gen SIEM report.

    See our list of best Security Information and Event Management (SIEM) vendors.

    We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.