We compared Microsoft Defender for Endpoint and TitanHQ SpamTitan based on users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward, especially when it’s preloaded on Windows 10. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. Users find the setup cost of TitanHQ SpamTitan to be cost-effective and competitively priced. They appreciate the flexibility of payment options and the ease of renewing.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training.
"Auto-remediation: When the product sees malware, it resolves the issue immediately. This protects the machine."
"It is stable and easy to use. Everything is okay, and there are no performance issues."
"The integration of Defender, Security Center, and the Microsoft compliance score, is the feature we use most to share the results with our clients and to create a roadmap together."
"Defender is stable. The performance is good."
"The most valuable aspect is information, specifically the automatic investigation of packages."
"DFE organizational security posture has been a positive experience. We're a Microsoft house. It works. Once it's deployed and once it's configured, it works and our clients tend to be happy with it. I haven't really experienced anyone who has been so unsatisfied with the platform that they wanted to go a couple of different directions, that has never happened to me."
"Provides good security features and you can view it in the central console."
"It's an enterprise solution that provides a centralized console and it supports all the platforms that we use, including Windows, Linux, Mac, iOS, and Android."
"The user interface for regular users is quite intuitive. The email report that they receive is pretty self-explanatory. The online interface for administrators is simple yet really quite effective. It's really a set-it-and-forget-it, and everything is available when needed."
"It's catching things that might otherwise have gotten through in the past. That was when we were working with a site that didn't put emails through two antiviruses before they got to our system."
"SpamTitan is highly scalable. You can add as many clustered servers as you require. If you find that your cluster is under a heavy load, it's simple to get SpamTitan to add other clusters to your environment. If we doubled in staff, our current solution has more than enough capacity to cope, but we're not planning on changing our usage at this time."
"It gives our users the chance to interact with the program. They can decide if there are things that are junk mail that they don't want to be messing with, on an individual basis. Of course, I can always override that or control it from a company standpoint."
"We have had no cases of malware slipping through since we have had SpamTitan."
"I like SpamTitan's email sandboxing. It is very effective and blocks almost 99% of spam. It also has zero-day threat protection."
"Every client that uses it experiences a productivity boost. If somebody has to filter through 150 or 200 emails a day to find the 30 good ones, that's inefficient. If they're using SpamTitan it's making them more efficient because they don't have to go through all the junk."
"The digest and the quarantine are the most valuable features. I can go into the quarantine and see everything that was quarantined. On an individual basis, you can easily whitelist an email or address coming in, if needed."
"Microsoft Defender could be improved with features more like the McAfee ePO. It would be better if I had a console to get all the information for my endpoints. Maybe this is too much for it, but it would be better if it could handle those non-signature-based malicious codes or viruses."
"The UI for Microsoft Defender for Endpoint needs to be better. Integration with client dashboards is also lacking in this product, e.g. client dashboards shouldn't just be viewable from the cloud, because when the client's computer is offline, you won't be able to see the client dashboard."
"Microsoft Defender for Endpoint could provide us with a more holistic approach, such as collaboration. They can provide us with an environment from where we can manage all the endpoints from one central location, such as overall management."
"Threat intelligence has the potential for improvement, particularly by integrating more sources."
"I wish they would extend the use of the Security Central portal, even for the free option of Defender. Because, as companies grow, it is labor intensive to manage the AV and detection part of it. For companies already subscribed to Office 365, I think this would be a good enhancement."
"We would like more customization."
"With regards to the interface, a challenge I found was that there was not enough documentation on how to tune it. I had to read multiple sources on the internet to learn how to configure the tool appropriately."
"Microsoft Defender for Endpoint's licensing is confusing. It has conflicting information on the website. We also faced integration issues with other systems. It makes laptops slower than traditional antivirus systems."
"The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift."
"The report comes out every morning. If a valid email gets blocked, I won't know about it until the next morning unless I log into the system to check, but it's quite a bit of work. Some users have requested that they get the report more often than once a day. If someone booked an airline flight or something that's time-sensitive and it gets blocked, they wouldn't find out until the next day. By then, it's probably too late. They would like notifications more often than once daily."
"The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement."
"Sometimes when I'm trying to pull up reports, the speed can suffer."
"The stability of SpamTitan is equivalent to other email security solutions that I have previously used. Some of them have more bells and whistles that you can add. For example, inside the email subject line, you can put in the words encrypt secret, or secure. Then, it will automatically secure that email and send an email to the person who is supposed to receive it. They can identify it for themselves in a series of different Q&A questions. That is sometimes a deciding factor for clients."
"The admin user interface is very granular. Anyone who is in IT can relate to the statement: "With anything granular, there is going to be a little bit of complexity." It can be difficult, on a layer-by-layer basis, to wrap your head around it. Because the administration interface is so granular, some of the categories and some of the settings end up in really odd places. It's hard to figure out where a certain setting is sometimes."
"I believe the product is configured for the US or European market, not the Latin American market, and the scoring system is a little too strict for our market. Most companies in Latin America don't even have proper domain configuration, which can cause their emails to be filtered as spam. They might not have DMARC or SDF configuration, so we often have to change the scoring threshold to let legitimate emails through. It's not SpamTitan's fault, but the optimization isn't the greatest considering our market."
"Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 77 reviews. Microsoft Defender for Endpoint is rated 8.0, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Outdated user-interface and offers basic functionality, they have great marketing but only deliver the basics". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, Cortex XDR by Palo Alto Networks, Trellix Endpoint Security and SentinelOne Singularity Complete, whereas TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Proofpoint Email Protection. See our Microsoft Defender for Endpoint vs. TitanHQ SpamTitan report.
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