We performed a comparison between OpenText Silk Central and TestRail based on real PeerSpot user reviews.
Find out what your peers are saying about OpenText, IDERA, Microsoft and others in Test Management Tools."The stability of this solution is very good. In our experience it is approximately ninety-nine percent."
"Reliable and stable. It is important that TestRail be up and running 24/7 as we have users around the world using it."
"I was on the lookout for automation testing on the browser and I believe this tool is very interesting in that matter. The solution is useful for UI testing. You just need to add the URL that is to be checked."
"The product helps us create test cases and reports."
"You don't need to follow complex procedures to create a test run, test case, etc."
"I use the product to create test cases and share them with my team and manager."
"Integration with Confluence and JIRA."
"The product’s most valuable feature is the UI. The structure of test cases is easy to understand."
"This is a user friendly solution."
"We would also like to manage the integration testing end-to-end."
"The reports should be more user-friendly."
"I have faced some issues with the integration between TestRail and Jira, which haven't been permanently resolved yet."
"TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process."
"The test suite management has room for improvement as well as better reporting."
"TestRail's user interface is not great. When you use it for the first time, you will be very uncomfortable and not know how to create test cases. It doesn't have a field for preconditions and post-conditions."
"Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow."
"It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language."
"With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins."
Earn 20 points
OpenText Silk Central is ranked 21st in Test Management Tools while TestRail is ranked 2nd in Test Management Tools with 21 reviews. OpenText Silk Central is rated 7.8, while TestRail is rated 8.0. The top reviewer of OpenText Silk Central writes "We have many possibilities to customize the utilization and we can also work easily at database level for custom reporting and to manage additional information and integration". On the other hand, the top reviewer of TestRail writes "A tool that provides effective test management and real-time reporting capabilities". OpenText Silk Central is most compared with OpenText ALM / Quality Center, whereas TestRail is most compared with Zephyr Enterprise, TFS, Tricentis qTest, Tricentis Tosca and Sealights.
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