We performed a comparison between PagerDuty Operations Cloud and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The SMS pages and the mobile application are pretty much the top two features."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"It has scaled well for us."
"PagerDuty's notification process is the most valuable feature."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"It gives us good visibility into multiple environments, including cloud, on-premises, and hybrid; irrespective of platform."
"Splunk is extremely flexible, which allows us to create custom visualizations along with other customizations."
"It allows for transparency into IT metrics for insightful business analytics."
"The tool helps with advanced reports and keeps the system scalable and flexible. It provides a clear picture of the current status of any incidents. As a CISO, I see a lot of potential for future innovation, which is interesting. I've noticed better performance, especially with the reports."
"From the class that I took this week, being able to create notable events from whatever you find in the data set is pretty useful."
"UBA, User Behavior Analytics, is a key feature."
"The most valuable feature is the log aggregation, being able to scan through all of the logs."
"The solution is stable and reliable."
"They could include incident merging and alert grouping features in the product."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"When you get into large amounts of data, Splunk can get pretty slow. This is the same on-premise or AWS, it doesn't matter. The way that they handle large data sets could be improved."
"We usually have to follow up with technical support on our open cases."
"I'd like to see more integration with more antivirus systems."
"It is a challenge to manage the environment in such a way, that one’s log, even with the bandwidth license, isn’t exceeded."
"Spam has different plugins but by default, the logs are not organized, it shows that there are roll-ups that are out of the box. I saw many plugins that can help improve or extend Splunk's functionality but I haven't tried any of them."
"It needs integration with a configuration management solution."
"The security can be improved."
"While there aren't any major areas where the solution has to be improved, there are certain integrations that are still not available. I would specifically like to see legacy applications integrated."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 245 reviews. PagerDuty Operations Cloud is rated 8.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Moogsoft, whereas Splunk Enterprise Security is most compared with Wazuh, IBM Security QRadar, Dynatrace, Elastic Security and Microsoft Sentinel.
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