We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution is useful for business process management if you have any banking solutions or need to manage a process."
"The solution is able to support the size and scale required."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"Pricing is a little on the high side."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
"Fast prototyping."
"Powerful, full-featured business process management with excellent support"
"We haven't had any issues with stability so far."
"Features they are integrating to the other services."
"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"The solution is very robust and easy to develop in."
"The solution provides a preferred method of backing up data."
"It's very flexible and offers tremendous features for customers."
"Checking out or extracting a report is just a click away."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
"The solution could be more scalable."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"I think the interface should be enhanced and more user-friendly."
"It could have a lot more customization options in terms of fonts and reports. There should be an even lighter version with just two or three fields. It could be a bit more light if the field guys want to use it on a mobile phone on the road. For deploying it for CRM, maybe we can have our customer database, project funnels, and projects to help us in managing our supply chain business."
"I don't have any notes for improvement. It serves us well."
"Salesforce is incredibly slow. It was difficult to run live sales calls and leveraging Salesforce at the same time."
"Salesforce Platform is a bit expensive compared to other CRM products, which is a drawback."
"The back end really isn't user-friendly at all."
"The integration of Salesforce with other solutions could be improved."
"The cost of data storage is an issue once the company grows."
Pega BPM is ranked 7th in Rapid Application Development Software with 55 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 80 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Google Cloud. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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