We performed a comparison between Salesforce Service Cloud and TalkDesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."
"The interface is quite user-friendly."
"The product's initial setup phase was straightforward."
"It's a cloud tool, so it is easy to set up."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"Salesforce Service Cloud is a user-friendly and flexible CRM tool that provides good accessibility and security."
"The most valuable feature of Salesforce Service Cloud is its ease of use."
"The solution is quite user-friendly."
"The main concern for me revolves around the speed of certain integrations."
"The solution’s user interface could be improved and enhanced."
"The product's high price is an area of concern where improvements are required."
"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."
"The governor limits are a troubling feature of Salesforce"
"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"The integrations with other solutions can be improved."
"The product must automate certain features so the agents do not have to do things manually."
Earn 20 points
Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 43 reviews while TalkDesk is ranked 6th in Contact Center Platforms with 1 review. Salesforce Service Cloud is rated 8.6, while TalkDesk is rated 8.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of TalkDesk writes "User-friendly, enables to respond to customer queries 70% to 80% quickly, and reduces dependency on agents". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas TalkDesk is most compared with Five9.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
