We performed a comparison between Serviceaide ChangeGear and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The product provides communication features like chats and calls."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"It is a highly scalable solution. You can easily add more users through the portal within seconds."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The product has a lot of features."
"The solution doesn't have any bugs."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"There is room for improvement with the pricing."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"Zoho Desk lacks lookup fields for the layouts."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"As per customer requirements, it may have some limitations."
"The solution should provide an option to autofill some values while creating tickets."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"The solution could improve its stability and scalability."
Earn 20 points
Serviceaide ChangeGear is ranked 30th in Help Desk Software while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. Serviceaide ChangeGear is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Serviceaide ChangeGear is most compared with ServiceNow and BMC Helix ITSM, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our Serviceaide ChangeGear vs. Zoho Desk report.
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