We performed a comparison between ServiceNow Security Operations and Trellix Helix based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."My favorite feature is the application vulnerability scanner."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The product has a very simple UI."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is stable."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The solution is available over the cloud and is easy to manage."
"It's stable."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"The most valuable features include predefined use cases and threatening states."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"Integrations could be improved, and the dashboard could be a little better."
"It should have more cloud connectors. It could also be cheaper."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
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ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews while Trellix Helix is ranked 6th in Security Incident Response with 7 reviews. ServiceNow Security Operations is rated 8.0, while Trellix Helix is rated 8.6. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Trellix Helix writes "Helps prevent email attacks, like phishing and email spoofing attacks". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane, whereas Trellix Helix is most compared with Microsoft Sentinel, LogRhythm SIEM, Splunk Enterprise Security, Trellix ESM and IBM Security QRadar. See our ServiceNow Security Operations vs. Trellix Helix report.
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