Splashtop Remote Support vs TeamViewer Tensor comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Splashtop Remote Support
Ranking in Remote Access
17th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
TeamViewer Tensor
Ranking in Remote Access
7th
Average Rating
8.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Remote Access category, the market share of Splashtop Remote Support is 1.7% and it decreased by 39.2% compared to the previous year. The market share of TeamViewer Tensor is 10.9% and it increased by 46.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

OA
Sep 7, 2021
Scalable and stable with an easy initial setup and valuable SOS Support
We use the latest update.As our staff works from home nowadays, we make remote use of the solution in respect of  the local desktop at our premises. We also employ it for providing remote support.  The SOS Support is a most valuable feature. We have remote access from our phone. There is no need…
UdaySiddu - PeerSpot reviewer
Apr 24, 2023
A user-friendly and stable solution providing remote desktop sharing functionality to its users
TeamViewer Tensor provides user-based licensing now. Earlier, it was concurrent-based licensing. Pricing might be improved for TeamViewer Tensor. It is more costly than some of the corporate licenses other products offer. So, we can get the other alternate products at a lower cost than TeamViewer Tensor. The SSO feature of the solution may sometimes not function perfectly, as it is integrated with the domain. Enabling SSO means it is enabled for the entire organization's domain, which can cause login issues for other users, particularly if they have renewed their licenses and cannot log in with their credentials. Therefore, it would be better to provide users with a TeamViewer ID and password without disrupting others and the overall business. In summary, the SSO feature needs improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is simple."
"The solution is very fast."
"The tool's most valuable features are pricing and easy management."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
 

Cons

"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Splashtop Remote Support needs to improve customization."
"The integration features could be better."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
 

Pricing and Cost Advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"The licensing fees are less than $400 per year."
"The pricing is a little bit on the higher side."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Comms Service Provider
8%
Government
7%
Manufacturing Company
7%
Computer Software Company
14%
Manufacturing Company
10%
Government
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
Splashtop Remote Support needs to improve customization.
What is your primary use case for Splashtop Remote Support?
We use Splashtop Remote Support for the remote server support.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer Tensor?
The most valuable feature of TeamViewer Tensor is the remote access.
What is your experience regarding pricing and costs for TeamViewer Tensor?
Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards Tensor's licenses, which are not useful for us. The corporate license model was...
 

Overview

 

Sample Customers

Toyota, AT&T, Isuzu, Goodwill
GE Oil & Gas, Android Police, Smartlaunch
Find out what your peers are saying about Splashtop Remote Support vs. TeamViewer Tensor and other solutions. Updated: June 2024.
787,226 professionals have used our research since 2012.