SOC Manager at Nais Srl
Real User
Top 10
Good dashboard, and is easy to use, but is not very informative, or complete
Pros and Cons
  • "The information the dashboard provides is very clear."
  • "When it comes to core analysis, and security analysis, Cortex needs to provide more information."

What is our primary use case?

I am an integrator. I deploy and implement solutions for our customers.

What is most valuable?

It is a simple platform to use.

The dashboard is good, it's very clean and very simple to read. The information the dashboard provides is very clear.

What needs improvement?

This solution is not complete enough to help us. We use a different platform that provides us with more information.

In my opinion, it is not a very complete program. I prefer to work with Carbon Black. It's a better solution as well as Cynet. For example, I use Cynet when I check installations, which provides me with more information. It is not easy to use for beginners, but it provides me with more information, which is lacking in Cortex. When it comes to core analysis, and security analysis, Cortex needs to provide more information. Cynet is a complete platform in my opinion.

We are ready to use a new solution called Deep Instinct. It's a new concept of the security platform. It's a very new company from the USA.

I would like to see a feature that allows you to check the endpoints included. I am currently having trouble checking the endpoints when using Cortex. Including this feature would benefit the platform's endpoints.

What do I think about the stability of the solution?

Cortex XDR by Palo Alto Networks is absolutely stable.

Buyer's Guide
Cortex XDR by Palo Alto Networks
May 2024
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
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What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is a scalable platform.

Which solution did I use previously and why did I switch?

I am currently using QRadar in more than one enterprise, as well as Cynet, and Darktrace. We also use all of the Microsoft platforms with QRadar.

I have a team working on this solution. So I assisted a customer in deploying and implementing this solution. My colleague and I have formed a team. I am a SOC manager, my new role is that of a SOC manager. I don't use it directly, but I try to assist my colleague in working with more enterprises or customers. We have, I believe, five or six different IBM QRadar platforms.

We use several solutions and they are all good, but each one is different.

Cynet is a good platform, but helpful for my team because it is not simple to understand.

What other advice do I have?

I would rate Cortex XDR by Palo Alto Networks a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Cybersecurity Incident Response Analyst at a computer software company with 5,001-10,000 employees
Real User
Very powerful tool; provides behavior-based detection tailored to your environment
Pros and Cons
  • "Provides behavior-based detection which offers many benefits over signature-based detection."
  • "There are a large number of false positives."

What is our primary use case?

As with any advanced malware protection tool, it's really about the results and getting the security you need. We are end users and I'm a cybersecurity incident response analyst.

What is most valuable?

I like that the product has behavior-based detection which offers many benefits over signature-based detection. When it comes to zero day attacks and targeted attacks, signature detection is not able to detect problems. Behavior-based detection is able to detect attacks tailored specifically for your environment, or malware that doesn't yet have a known malicious signature. It's the nature of how the data is processed that makes the tool really powerful. 

What needs improvement?

The downside to the solution is that there are a large number of false positives. There are a whole lot of different things for business automated actions, and it's hard to sort through all that. Without some assistance and suppression of false positives from Palo Alto or some event triaging that you might have enabled on your SIEM, you'll continue to get the high number of false positives. It's related more to the lack of capability to easily identify and suppress false positives before they're presented to you. There needs to be a function for suppressing false positives for types of machines and not necessarily for the actual groups.

For how long have I used the solution?

I've used this solution for close to six months while we were evaluating it. 

How are customer service and technical support?

Since Palo Alto was giving us the proof of concept, we had direct access to them.

How was the initial setup?

It takes quite a few people to set it up. I would say the biggest difference between Palo Alto XDR and something like Cisco AMP outside of the actual detection is going to be the ease of implementation. Cisco AMP only requires one person to go through all the groups and configure policies. With XDR you define groups based on types of machines and commonalities in the machines. It's not like you just send a connector to machines and they're part of that group in that policy. It means there is a whole lot more to configure on XDR.

What other advice do I have?

The same things apply to anyone looking to implement any form of anti-malware agent. You really want to take the time to make sure your environment is organized and configured the way that you want it to be, because once you start getting empty policies and machines in run groups, you run into a pretty big mess. Another thing would be documentation. If you're adding suppressions or custom detections or your AOCs, keep a document which logs all the changes, because people come and go, and handing down an anti-malware tool to somebody that doesn't know how or why it was configured a certain way, could make things difficult.

It would be a tremendous amount of work for us to implement Networks in a company our size. We have a whole bunch of projects going on right now that are pretty important and since we already have that advanced malware protection tool and AMP, which we think is good, we don't necessarily think Networks is as powerful at detection. On other projects, if we were going to go ahead and turn around and move forward with Palo Alto, it would mean taking a step backwards and reimplementing an anti-malware agent that we already have. That said, my impression is that it's a really good tool and you can get a lot out of it. 

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cortex XDR by Palo Alto Networks
May 2024
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
771,170 professionals have used our research since 2012.
Kamil Fahmi - PeerSpot reviewer
Site administrator officer at a tech services company with 11-50 employees
Real User
Top 10
Effective machine learning capabilities, responsive support, and easy to understand
Pros and Cons
  • "The most valuable feature of Cortex XDR by Palo Alto Networks is its machine-learning capabilities. Additionally, there is full integration with other solutions."
  • "Cortex XDR by Palo Alto Networks could improve by adding a sandbox feature to better compete with their competitors which have it."

What is our primary use case?

Cortex XDR is used for monitoring and securing large numbers of endpoints, typically in the range of 5,000 to 10,000. It is considered to be an effective solution for mitigating security risks in these environments.

What is most valuable?

The most valuable feature of Cortex XDR by Palo Alto Networks is its machine-learning capabilities. Additionally, there is full integration with other solutions.

What needs improvement?

Cortex XDR by Palo Alto Networks could improve by adding a sandbox feature to better compete with their competitors which have it.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for approximately four months.

What do I think about the stability of the solution?

The solution is stable.

I rate the stability of Cortex XDR by Palo Alto Networks an eight out of ten.

What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is a highly scalable solution.

I rate the scalability of Cortex XDR by Palo Alto Networks an eight out of ten.

How are customer service and support?

The support team at Cortex XDR by Palo Alto Networks is very responsive and helpful in addressing any issues or challenges that may arise. They are highly accessible and knowledgeable about the products they offer. Overall, I have been very satisfied with the support provided by Palo Alto while deploying their solutions.

Which solution did I use previously and why did I switch?

We previously used CrowdStrike Falcon X.

Cortex XDR by Palo Alto Networks is easier to understand and use compared to CrowdStrike Falcon X endpoint. The dashboard and interface of CrowdStrike Falcon X can be cluttered, making it difficult for some users to understand where to begin when it comes to incident response or threat hunting. In contrast, Cortex XDR by Palo Alto Networks is simple to navigate and understand.

How was the initial setup?

The initial setup of the solution can take approximately one hour. One hour is the longest it has ever taken us for the setup. We have not had an issue with the setup.

I rate the initial setup of Cortex XDR by Palo Alto Networks a seven out of ten.

What about the implementation team?

We do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be reduced. I have customers that have voiced that the solution is good for the value but if I want to sell more of the solution the price reduction would help.

Customers tend to rather have a less expensive solution than the best one.

I rate the price of Cortex XDR by Palo Alto Networks an eight out of ten.

What other advice do I have?

We are using two engineers for the maintenance of the solution.

In our market here in Malaysia, the solution is perceived as being of high quality and providing good service. 

I would recommend this solution to others, it is a good solution. It is my job to recommend solutions.

I rate Cortex XDR by Palo Alto Networks an eight out of ten.

The solution is not perfect and that is why I gave the rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Team Lead at MindTree
Real User
Top 20
Setup is easy, detects malicious binaries, and is stable
Pros and Cons
  • "One thing that I like about Cortex XDR by Palo Alto Networks, it is detecting all the suspicious or malicious binaries, and it has integration with Palo Alto Firewall."
  • "The setup is quite easy. We had appropriate support from the manager. One thing that was missing was the integration part."

What is our primary use case?

We are using Cortex XDR by Palo Alto Networks as an endpoint solution.

What is most valuable?

One thing that I like about Cortex XDR is its ability to detect all the suspicious or malicious binaries, and it can integrate with Palo Alto Firewall. 

For how long have I used the solution?

I have been using the product for about three and a half years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

It is scalable for those who use it.

Which solution did I use previously and why did I switch?

If they want to do a POC, they can look for other market trenders that are there like Trend Micro. They also have their XDR solution. FireEye also has its XDR solution. They should do a comparison on what is based on their requirement. Based on their requirement, they should select the vendor. We saw that there were quite a few ransomware attacks that were not detected by traditional antivirus, so we moved to the Palo Alto solution. Likewise, the companies who want to implement EDR solutions, have to look at the problem statement. Based on their problem statement, they should work and find out a feasible solution.

What's my experience with pricing, setup cost, and licensing?

The setup is quite easy. We had appropriate support from the manager. One thing that was missing was the integration part. Currently, they don't have out-of-box integration with IBM QRadar, or if they have the integration, the integration doesn't work well. That is something that they have to look at going forward.

It took around three to four weeks, because there was a full process change, and then we had to get approval for getting it deployed. 

What other advice do I have?

I would rate Cortex XDR by Palo Alto Networks a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Technology Corporate Manager at a consumer goods company with 1,001-5,000 employees
Real User
Easy to use, light on resources, and reliable
Pros and Cons
  • "Cortex XDR by Palo Alto Networks is easy to use and does not consume a lot of hardware resources."
  • "We have found that there are times Cortex XDR by Palo Alto Networks does not detect some of the viruses, we have to use another protection solution called Kaspersky."

What is our primary use case?

We are in the testing stage of using Cortex XDR by Palo Alto Networks. We are using it in order to ensure the corporate network servers are protected. Additionally, we need to use a specialized tool.

What is most valuable?

Cortex XDR by Palo Alto Networks is easy to use and does not consume a lot of hardware resources. 

Cortex analyzes the network and users to detect additional risks and threats that the other vendor's solutions don't detect.

What needs improvement?

We have found that there are times Cortex XDR by Palo Alto Networks does not detect some of the viruses, we have to use another protection solution called Kaspersky.

The tool should have the ability to test an environment to see what percentage it is secure against threats, such as ransomware. This would allow for adjustments to be made to the network for more security. We don't have the capability to test the networks daily there should be a parameter in order to report on the healthy of the network for security vulnerabilities.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for approximately two weeks.

What do I think about the stability of the solution?

Cortex XDR by Palo Alto Networks is highly stable. 

We don't have any user reports suggesting that there is a high level of resource consumption.

What do I think about the scalability of the solution?

In regard to the scalability, the tool could have additional agents to provide a full installation in the company. This would make the installation much easier when scaling the solution, we should not have to use another tool.

The installation approach is to do it one computer at a time, but if Cotex could provide an additional tool in order for us to reach all the elements of the network would be very helpful. It should be done automatically. I understand that if the tool has the capability to analyze the network, it should be able to read the computers' elements in the network and in other ways.

How are customer service and support?

The support is very efficient and professional. They have provided us with the tools and the basic elements to understand how the solution works. They have helped us prepare some specifics for our installation.

Which solution did I use previously and why did I switch?

We use the Kaspersky protection solution. Kaspersky works based on blacklists, if you are on the blacklist it is working well but if you are not Kaspersky does not work.

How was the initial setup?

The installation of Cortex XDR by Palo Alto Networks is easy. The setup is not complicated.

It would be a good idea for the company to provide at their website videos that are translated in Spanish related to technical skills. This would be very useful and would have a lot of value.

The world in commercial terms, speaks English, we have to understand that with tools such as this, if the solution was in other languages more companies would be able to exploit the tool. If we don't have this information in our native language, we will not use the tool to its full potential.

What's my experience with pricing, setup cost, and licensing?

In terms of the cost Cortex XDR by Palo Alto Networks is very expensive because we are a Mexican company and when you translate dollars to pesos the cost is very high. The solution is very expensive for Mexican companies. I understand that they have international prices, but I do not think it offsets the price enough for many companies in countries, such as Mexico. The amount it is reduced is not a massive percentage.

I recommend that the company review the pricing model in the Latin American market. They need to determine how to impose, or how to bring a more accessible cost in order to accelerate the implementations in American countries.

Which other solutions did I evaluate?

We have been comparing Cortex XDR by Palo Alto Networks to Cisco solutions.

What other advice do I have?

It is important to have security tools in order to review, monitoring and hunt the potential attacks. We have found in our test Cortex XDR by Palo Alto Networks to be a very good tool.

It's an efficient solution. I recommend this solution to my business partners and other companies.

I rate Cortex XDR by Palo Alto Networks a ten out of ten.

Other solutions I have used I would rate a seven out of ten. There is not something that comes close to this solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Security Engineer at I Dream networks pvt ltd
Real User
Top 5
A useful solution to combat the growing cyberattacks
Pros and Cons
  • "The solution allows control over the user and his machine through Cortex XDR security policies."
  • "Palo Alto Networks Cortex XDR does not detect malicious activity like in other anti-virus solutions like Trend Micro and Windows with Cisco."

What is our primary use case?

Cortex XDR is an artificial intelligence-based solution that automatically detects malicious activity performed by users or user machines, blocking it with the help of AI. We also create security policies on Cortex XDR that can be managed by Cortex XDR. Let's say that a company wants a security policy to work for a home user or VPN client user. It also includes an enterprise network at home.

What is most valuable?

User control in Cortex XDR allows users to restrict access to certain websites from a company laptop used over a home network. The solution allows control over the user and his machine through Cortex XDR security policies.

What needs improvement?

Cortex XDR is not that smart compared to Check Point. We also deal with Check Point. Check Point solutions, Check Point Firewall, Check Point solution WAF technology, or anti-virus technology can be considered smart because of Palo Alto. The detection of malicious activities performed by Check Point is good. Artificial intelligence is not a good match for Check Point because sometimes Palo Alto Networks Cortex XDR does not detect malicious activity like in other anti-virus solutions like Trend Micro and Windows with Cisco.

I also want a better detection feature like the one in Check Point and any other anti-virus, for a matter of fact.

For how long have I used the solution?

I am a consultant for the solution. I work with Palo Alto, our solution provider, and offer Cortex solutions and Palo Alto firewalls. We also sell Cortex XDR at Mac Global. It has been approximately six months to a year since I started working with this solution. Speaking about the version, it is the Cortex XDR client. Our responsibilities are centered around the client-based solution, including managing clients and installing software and rules. Palo Alto’s team manages the other aspects of the solution.

What do I think about the stability of the solution?

It is a stable solution since it is on the cloud. CPU utilization and hardware requirements are not necessary. According to some user licenses, when we purchase them, we get much utilization of hardware requirements through the cloud.

What do I think about the scalability of the solution?

Cortex XDR is a scalable solution with around 500 to 600 users. User visibility, user policy, and security policy can be implemented in one view on Cortex XDR. The approximate number of clients constantly using Cortex XDR is between 200 to 250.

How are customer service and support?

I am working with iDream Networks, and we are partners of Palo Alto Networks.

How was the initial setup?

I will give 50 out of 100 points since the setup of Cortex XDR is neither too easy nor too difficult to implement. Its dashboard is very easy to manage since no other sites need to be opened to manage it. Also, it can be managed from anywhere. I am not involved in the deployment process as I only manage the solution.

What about the implementation team?

The configuration and implementation are done by Palo Alto’s team.

What's my experience with pricing, setup cost, and licensing?

Licensing for Palo Alto Networks Cortex XDR can be costly, especially when it comes to a hundred users. A license is required for each user, and the subscription must be renewed on a yearly basis.

What other advice do I have?

I recommend Palo Alto Networks Cortex XDR as a dependable option for future requirements. Cyberattacks are on the rise, and so that's why I have Palo Alto’s XDR. I also suggest Palo Alto Networks Cortex XDR to all customers. On a scale of 100, I rate this solution at 85, and on a scale of one to ten, I give it an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Dennis Ngetich - PeerSpot reviewer
Cloud Specialist at Eazzy Solutions
Reseller
Top 10
Scalable and high availability
Pros and Cons
  • "Cortex XDR by Palo Alto Networks should be a stable solution."
  • "Cortex XDR by Palo Alto Networks can improve mobile integration to allow access to the console."

What is our primary use case?

Cortex XDR by Palo Alto Networks is a network management solution.

What needs improvement?

Cortex XDR by Palo Alto Networks can improve mobile integration to allow access to the console.

For how long have I used the solution?

I have sold Cortex XDR by Palo Alto Networks within the last 12 months.

What do I think about the stability of the solution?

Cortex XDR by Palo Alto Networks should be a stable solution.

What do I think about the scalability of the solution?

The scalability of Cortex XDR by Palo Alto Networks is very good.

What's my experience with pricing, setup cost, and licensing?

The cost of Cortex XDR by Palo Alto Networks is $55 to $90 USD per endpoint per month.

What other advice do I have?

I would recommend this solution to others.

I rate Cortex XDR by Palo Alto Networks an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
IT Security Administrator at a tech services company with 1-10 employees
Real User
Provides more visibility than expected and lets us know if anything unusual happens on our network
Pros and Cons
  • "Their XDR agent and their behavioral indicators of compromise (BIOC) are pretty nice. Their managed threat hunting is also pretty nice. They also have WildFire, which is a service for actively looking for malware. It's quite useful."
  • "They've been having some issues with updating their endpoint agents, and it has been quite frustrating."

What is our primary use case?

We have Cortex XDR on our endpoints, and we have managed threat hunting. We are using it for everything related to security. If we have a device we believe is compromised, we can do a scan of the device to check for malware. We look for indicators of compromise in our network. We also look for behavioral things, such as if people are, for some reason, sending a bunch of information out. We also monitor USB file copies to make sure sensitive data isn't leaving our systems. It is also for any kind of denial of service attack.

We are using its latest version. It is deployed on-prem. We have agent software on all our endpoints, and then we have on-prem devices managed through Panorama.

How has it helped my organization?

It has quite a bit of functionality. So, if anything weird happens on our network, Cortex normally lets us know.

What is most valuable?

Their XDR agent and their behavioral indicators of compromise (BIOC) are pretty nice. Their managed threat hunting is also pretty nice. They also have WildFire, which is a service for actively looking for malware. It's quite useful.

What needs improvement?

They've been having some issues with updating their endpoint agents, and it has been quite frustrating.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the stability of the solution?

It's incredibly stable. It's Palo Alto; it's top of the line.

What do I think about the scalability of the solution?

It's enterprise-grade. They cover everybody from the federal government to large corporations. We're probably a pretty small network for them. We have about 2,000 endpoints.

How are customer service and support?

I have used their support. I would rate them a four out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to have Check Point. We switched because there were a lot of added features with Palo Alto that Check Point didn't have. It was an upgrade for us.

How was the initial setup?

It is incredibly complex. It has a lot of parts. Its implementation took six months.

What about the implementation team?

We worked with Palo Alto directly to look at our old firewalls and translate their configuration to Palo Alto.

There are three of us for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It's way too expensive, but security is expensive. You pay for your licensing, and then you pay for someone to monitor the stuff.

What other advice do I have?

You get out what you put in. So, the more you work with it, customize it, monitor it, and manage it, the more you'll get out of it.

I would rate it an eight out of ten. There are some bug updates that they were having issues with. Everything else has been pretty great. There is a lot more visibility than I expected.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.