Compare Automation Anywhere vs Tungsten Automation

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere (AA)

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

IQ Bot

Synergy

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

Automation Anywhere (AA)

85 reviews

IQ Bot

20 reviews

BotFarm

5 reviews

Tungsten RPA

12 reviews

Tungsten TotalAgility

16 reviews

Tungsten Insight

2 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

13%

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Neethushree S
QA in RPA at Merck Group

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Jhon Jimenez
Technological Architect Director at PersonalSoft
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit...
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Review 1 of 2

PrashanthR
Operation Analyst 4 at a financial services firm
Kofax is primarily used for extraction and classification, as well as for business processes. In our case, it's used...
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Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
We use the product for the automation of business processes.
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Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
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Review 1 of 3

Customer Service

Sunilkumar Venugopal
Head of RPA Team at Olam International
The technical support team is pretty quick when we raise any issues.
Read full review of IQ Bot »
Nayeem Mohammed
Account and Delivery Head at Jade Global
The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners...
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German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
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Bonnie Dallum
Global Intelligent Automation COE Lead at Cargill
We've had really good support with Automation Anywhere. We have weekly tech meetings with Automation Anywhere. I also...
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Prashant Mohare
Business Head of Intelligent Automation at Lauren Information Technologies Pvt Ltd
Customer service and support are good. The support is provided equally for all Automation Anywhere products. In my...
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Mayur Kacha
Development Consultant at Infogain
Automation Anywhere is the best in terms of customer service/technical support.
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Anonymous User
Technical Architect at a computer software company
We have not used technical support for this solution.
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Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
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Mahaan Pai
IT Analyst at a computer software company
We have definitely had the opportunity to use technical support and I evaluate them as very good. If I have any data...
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Jane Adams
Information Technology Specialist at RBC
Customer support is available and this ensures that any user experiencing any challenge in using the platform is...
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Akshay Pandey
Associate Systems Analyst at NSEiT Limited
Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and...
Read full review of BotFarm »
Anonymous User
Assistant Project Manager at a tech services company
I have dealt with technical support for this solution and they are one of the best, I would say. Their response time...
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Siva Gangavarapu
RPA Developer at Qualcomm Incorporated
The technical support is fine. As soon as we raise an issue, we can get the technical support that we need. They...
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Anonymous User
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes...
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Anonymous User
Senior Software Engineer at a financial services firm
Technical support is really good. When we have had issues, they have been able to help us. They gave us several...
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SAURABH_DUBEY
Senior Software Engineer at Accenture
I would rate the customer service a ten out of ten, as they provided excellent support, and in a short timeframe....
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Anonymous User
Manager, Administrator of Strategy Team at a computer software company
We are getting technical support as a consulting service. Automation Anywhere Japan is doing the technical part of...
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Kyoichi Haida
GM Business Process Planning Dept at a insurance company
We are using Automation Anywhere products, but we are getting technical support from Deloitte, from whom we purchased...
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Anonymous User
Assistant to GM, IT & Business Transformation Division at a manufacturing company
We do utilize Automation Anywhere’s technical support via our partner. Since Automation Anywhere's Japan office was...
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KrithiShetty
RPA Developer at Ernst & Young
The main point to go for Automation Anywhere is because we have worked with other tools than Automation Anywhere and...
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Anonymous User
Senior Software Engineer at Infosys Technologies Ltd
It was quite informative and helpful.
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Anonymous User
IT Director at a tech services company
I haven't heard any complaints from the team about technical support. I haven't interacted directly with the...
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Yash Parikh
Project Manager at Nine A Business Connect
I have found some problems, but the support is very fast. However, sometimes I feel like I need more guidance. E.g.,...
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Anonymous User
Software Engineer at a tech services company
The technical support by Automation Anywhere is quite good. Whenever we have an issue, we create a ticket on the...
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Anonymous User
Senior Manager at Genpact - Headstrong
The technical support is pretty good with Automation Anywhere. If we have any issues, we raise a support ticket and...
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Anonymous User
Team Manager at Capgemini
They are always up to mark and ready to help out when in need.
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Anonymous User
BI & Analytics Consultant at Deloitte
Very good.
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Anonymous User
GIS Engineer at a tech services company
The technical support is good.
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RajatOmar
Associate Consultant at KPMG
The technical support team was very helpful on on our development. There were many cases where we needed their...
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Harish Bennalli
Oracle DBA at a financial services firm
The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving...
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Review 1 of 30

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
RPA Consultant at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
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Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
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Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
PrashanthR
Operation Analyst 4 at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
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Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
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Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
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Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
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Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
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Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
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Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
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Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
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Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
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Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
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Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
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Review 1 of 30

Technical Support

No Data Available

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