We compared Akamai and Cloudflare based on our user's reviews in several parameters.
In summary, the key differences between Akamai and Cloudflare are highlighted in user feedback regarding their valuable features, customer service, implementation duration, pricing, return on investment, and areas for improvement. While Akamai is praised for exceptional performance, speed, and personalized solutions, Cloudflare stands out for its robust security measures, user-friendly interface, and efficient caching capabilities. Akamai receives positive feedback for its responsive customer service, competitive pricing, and positive ROI, while Cloudflare is commended for its real-time threat detection, flexible scalability, and reasonable cost. Areas for enhancement on Akamai include improving performance and speed, customer support, and analytics features, while Cloudflare could benefit from enhancements in network performance, user interface, documentation, customization options, pricing transparency, and integration with other services.
Features: Akamai's valuable features include exceptional performance, reliable content delivery, advanced security, efficient caching, and comprehensive analytics. On the other hand, Cloudflare offers robust security, reliable content delivery, efficient caching, user-friendly interface, enhanced website performance, protection against DDoS attacks, SSL support, easy DNS management, extensive analytics, real-time threat detection, and flexible scalability.
Pricing and ROI: When comparing the setup cost between Akamai and Cloudflare, both products are considered to have minimal and straightforward setup costs. Akamai offers flexible and customizable licensing options, accommodating different business needs. Cloudflare's licensing experience is smooth and satisfactory, with no expressed concerns or issues., Akamai users reported positive ROI with improved website performance and security, scalable and reliable platform. Cloudflare users also experienced positive ROI including improved website performance, increased security, and user-friendly interface.
Room for Improvement: Akamai could improve its performance and speed, user interface and navigation, customer support and responsiveness, occasional latency issues, and reporting and analytics features. Cloudflare could benefit from enhancements in network performance, user interface, documentation and support, customization options, pricing transparency, and integration with other services.
Deployment and customer support: Based on user feedback, both Akamai and Cloudflare have varying durations for establishing a new tech solution. However, Cloudflare emphasizes the importance of evaluating the context in which these terms are used, suggesting possible differences in deployment and setup phases., Akamai's customer service is highly praised for their responsive and efficient assistance, personalized solutions, and commitment to customer satisfaction. Cloudflare is commended for their exceptional assistance, quick and knowledgeable responses, and reliable and efficient support.
The summary above is based on 29 interviews we conducted recently with Akamai and Cloudflare users. To access the review's full transcripts, download our report.
"With 300 servers deployed worldwide, it's highly scalable and is the best web application firewall on the market."
"Akamai's scalability is good."
"The solution's technical support is very good...The installation phase of Akamai was easy."
"We can see how much traffic can be downloaded on the portal."
"The solution's technical support is very prompt and good."
"This solution can be used for web , video and media caching and streaming."
"As of now, the best thing about Akamai is WAF, and though CDN is a good feature, it comes in second place when compared to WAF. I am very impressed with the WAF offered by Akamai."
"The most valuable feature in managing web traffic has been the ability to handle vertical scaling effectively."
"When using services like Heroku, Cloudflare is very useful for CNAME flattening. I also use it for their end-to-end SSL with TLS authentication on nginx for securing servers."
"The UI is good."
"From what I've seen so far, there are no negatives to report as of yet"
"The technical support is good."
"Smaller businesses have seen great ROI due to the low investment and strong performance."
"DDoS attacks target unprotected machines. Cloudflare detects and stops these attacks using internal systems. It identifies incoming DDoS attacks, issuing challenges or blocking them immediately."
"The simplicity of the overall dashboard makes it a great product for a user like me who has less understanding of the internet than a developer or other more technical people. It gives me peace of mind. I also love the easy customization of the Page Rules."
"Generally, I am satisfied with this product."
"Sometimes a little hard to navigate around the user console."
"One area for improvement with Akamai could be pricing."
"Caching strategy is an area with certain shortcomings in the solution where improvements are required."
"Their support is very slow. If you file a support ticket, it takes a long time before it gets resolved."
"The solution could offer more integrations."
"Akamai could improve by providing its own cloud services. We have to use third-party cloud services at this time, such as Amazon AWS. The offering becomes a lot easier for an SMB if everything was in one single platform to be used for the services."
"I'd like to see improvements in log files and data visualizations within the interface."
"I would like to see improvements in the security aspect. The web application firewall needs to be enhanced and offers more customization options."
"Even if I wanted to, I wouldn't be able to buy Cloudflare in my country."
"The product support needs to be accessible from more places, a wider area of coverage."
"It should confirm audit findings of the assigned area with auditees to ensure that the audit conclusions are based on an accurate understanding of the issues."
"Technical support is lacking."
"The reporting can definitely be improved to offer a lot more explanation on something that may have happened or has actually happened."
"The product needs to improve its automation."
"I would like Cloudflare to offer a dedicated account manager for large enterprise clients like us."
"One area of improvement is in the Access Rules. Hypothetically, if we wanted to block or challenge traffic outside of the United States, the only way to currently do that (as far as I know) is to enter every single country outside of the United States. That could be a labor intensive job. A solution could be to enable users to create a rule where traffic is only allowed within a certain country."
Akamai is ranked 3rd in CDN with 18 reviews while Cloudflare is ranked 1st in CDN with 57 reviews. Akamai is rated 9.0, while Cloudflare is rated 8.4. The top reviewer of Akamai writes "Available worldwide with over 300,000 servers globally for content delivery". On the other hand, the top reviewer of Cloudflare writes "It's easy to set up because you point the DNS to it, and it's working in under 15 minutes". Akamai is most compared with Azure Front Door, Imperva DDoS, Amazon CloudFront, Fastly and AWS Global Accelerator, whereas Cloudflare is most compared with Azure Front Door, Imperva DDoS, AWS Shield, Microsoft Azure Application Gateway and Arbor DDoS. See our Akamai vs. Cloudflare report.
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