In summary, Microsoft Intune and Jamf Pro both offer competitive pricing options, valuable investment returns, and efficient device management capabilities. However, Microsoft Intune could benefit from UI enhancements and improved integration with other Microsoft products, while Jamf Pro excels in quicker setup processes, user-friendly interfaces, and detailed reporting functionalities. Both receive positive feedback on customer service and support, with Microsoft Intune focusing on prompt assistance and Jamf Pro on knowledgeable representatives.
The summary above is based on 207 interviews we conducted recently with Microsoft Intune and Jamf Pro users. To access the review's full transcripts, download our report.
"Thanks to Smart Groups and patch management, a lot of the work being done is via a hands-off approach."
"The ease of use and access allows us to manage all of our devices collaboratively."
"It offers professionals an endless amount of possibilities to keep users and the company happy."
"The time that we save in hours for new deployments, redeployments, application upgrades and OS upgrades more than makes up for the cost of the product."
"I am most excited about a feature that is called User-Initialed Enrollment."
"As an administrator, I really love the integration with Apple Business Manager."
"The Smart Groups have been very beneficial for quick reporting when a critical, out of cycle patch is required."
"Jamf Pro is the only product we can use at the moment because they are ahead of their competitors in zero-touch deployment for the end-user. Jamf Pro has a self-service feature that has helped us minimize our support cases. That's a feature the customers like very much."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"We have found the solution is capable of scaling."
"It is a helpful tool to manage BYOD policies."
"Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."
"One of the best features is Windows Autopilot because if you change any of your devices, whatever security policies and compliance policies that applied can be easily migrated to the new devices. Windows Autopilot gives you that flexibility."
"This product works very well for companies already using the full Microsoft suite."
"We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
"It provides control over all mobile devices that are being connected to the corporate network."
"The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time."
"It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it."
"We would like to have some of the extension attributes configured so that those extension attributes can be part of the core structure. They can make some of the extension attributes the actual attributes. They shouldn't be like add-ons."
"I would like to have the ability to push scripts using MDM commands."
"The ability to ask a device to run a policy regularly would be a real advantage."
"I would like to see tighter integration with Jamf Protect in the future releases of Jamf Pro."
"Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools."
"A more modern UI in the next release will make the product absolutely perfect."
"The reports that are generated aren't so great. They don't give a lot of meaning so far, but that could be down to user knowledge than the actual reporting side of things. I'm not a big user of it, but I was a bigger user of MaaS360, and we used to be able to run weekly and monthly reports. In the case of any deviations. we'd get a warning immediately. That's not so easy to do or to get in place for Intune. This could be just a user issue, but when I compare both, that's the only thing that's lacking for me."
"Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug."
"Intune lags all of its competitors in terms of report generation."
"China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center."
"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."
"The current Intune reporting functionality could benefit from some improvements."
"Intune does not provide real-time visibility."
"Deploying an app can be a complex process due to dependencies."
Jamf Pro is ranked 2nd in Enterprise Mobility Management (EMM) with 103 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 165 reviews. Jamf Pro is rated 9.6, while Microsoft Intune is rated 8.0. The top reviewer of Jamf Pro writes "Customizable with a self-service portal and a good security posture". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Jamf Pro is most compared with VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl, Microsoft Configuration Manager and IBM MaaS360, whereas Microsoft Intune is most compared with VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl, Microsoft Entra ID and IBM MaaS360. See our Jamf Pro vs. Microsoft Intune report.
See our list of best Enterprise Mobility Management (EMM) vendors.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Both posters have valid points. Both can now support a full OOB ( out-of-the-box) experience.
JAMF has more bells and whistles, while Intune covers the basics.
My executive summary is Intune is included with your Microsoft licensing, works on both Macs & Windows and covers the basics of everything you need. It's a single point for policy/device management and metrics.
JAMF can do much more in the MAC space, but it's additional (expensive) licensing, and won't work for your Windows space, so you will need to maintain another product and licensing.
In my view there is no comparing the two. JAMF is far superior if your talking about managing APPLE MAC machines and devices only. Jamf, previously known as Casper. Has been providing MDM solutions for years while Intune may be owned by big money and an even bigger name in MicroSoft. InTune is not nearly as easy to use in my view. Although some may disagree with my view or opinion. I would question ones experience in regards to all things Apple Mac. As there are many familiar with all things MicroSoft & Windows related. But still far FEWER even today. With the experience, background as well as familiarity with Apple Mac and cross platform support as I have been blessed with. With that I would still say, do your due diligence and research and always get a second opinion. Embrace all technology and be willing to engage in what others may deem less worthy. Had I been like most and adhered to the majority in I.T claiming Apple Mac products had no place in corporate America. I would not be the Engineer I am today. Cheers, Peace and good luck.
@Anil Saini,
Jamf Pro is designed for iPad, iPhone, Mac and Apple TV, macOS only on the MDM layer (and not MAM).
However, Intune is designed for all OS platforms on MDM and MAM.
Thanks