We compared Alibaba Cloud and Google Cloud based on our user's reviews in several parameters.
Alibaba Cloud and Google Cloud both offer excellent scalability, security measures, customer support, and competitive pricing. However, Alibaba Cloud users appreciate its extensive resources and efficient data management, while Google Cloud users value its seamless integration with other Google services and fast performance. Outstanding features of Alibaba Cloud include robust security measures, extensive resource options, and efficient data management, while Google Cloud is praised for its seamless integration with other Google services and excellent performance. Some areas of improvement for Alibaba Cloud include a more intuitive interface and better customer support, while Google Cloud users are calling for improvements in terms of speed, reliability, pricing transparency, and customer support.
Features: Alibaba Cloud is praised for its excellent scalability and robust security measures, while Google Cloud stands out with its seamless integration with Google services and fast and reliable operations. Alibaba Cloud offers extensive resource options, while Google Cloud offers extensive security measures. Both platforms have reliable customer support.
Pricing and ROI: Alibaba Cloud offers reasonable and manageable setup cost, with a smooth and straightforward licensing process. On the other hand, Google Cloud also provides a competitive setup cost and flexible licensing options, giving good value for money according to user feedback., Alibaba Cloud users have reported highly positive returns on investment, emphasizing cost-effectiveness, efficiency, scalability, reliability, and extensive features. Google Cloud users experienced positive returns with demonstrated value.
Room for Improvement: Alibaba Cloud could benefit from enhancements in the interface, stability, reliability, customer support, and response times. Google Cloud needs improvements in speed, reliability, ease of use, pricing transparency, and customer support.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution on Alibaba Cloud can vary greatly, ranging from three months to just one week for deployment and setup. On the other hand, for Google Cloud, the duration also varies significantly, with some users reporting several months for deployment alone., Alibaba Cloud's customer service is praised for its attentiveness, extensive documentation, and helpful support team. However, some users have expressed dissatisfaction with the response time and perceived lack of expertise. In comparison, Google Cloud is praised for its excellent assistance, promptness, and reliable customer service in addressing queries and concerns.
The summary above is based on 55 interviews we conducted recently with Alibaba Cloud and Google Cloud users. To access the review's full transcripts, download our report.
"It is a scalable product. So, scaling up or scaling down is possible."
"The installation is easy."
"ECS is the most valuable feature of the solution."
"I rate Alibaba Cloud's scalability an eight out of ten."
"We use the solution to run VMs."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"The most valuable feature of Alibaba Cloud is the communication it allows between two servers."
"Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia"
"The solution is scalable."
"The solution is fairly easy to deploy."
"For us, the solution is very easy to use. We have the right skillsets for it."
"Google Cloud is 100 percent stable."
"I like that it is free. It's easy to use, and it's reliable."
"I have found almost everything valuable. Most cloud products are moving in this direction, including artificial intelligence, blockchain, and security."
"The availability has been increased."
"It's easy to work with."
"A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable."
"The solution should have more integration."
"From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"Alibaba Cloud's initial setup is somewhat complex."
"Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations."
"The analytics that they have are very focused. It serves Google and not really the client."
"I would like to see Google Cloud become more competitive when it comes to price."
"The security of the solution can always be improved."
"The cost of the solution has room for improvement."
"Microsoft's solution is more common, Google Cloud could improve by being more compatible with different platforms or entities."
"Lower pricing would make Google Cloud better."
"The product could be improved by expanding the initial storage space available."
"Google is slower to support .NET."
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 16 reviews while Google Cloud is ranked 4th in Infrastructure as a Service Clouds (IaaS) with 66 reviews. Alibaba Cloud is rated 7.4, while Google Cloud is rated 8.2. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Google Cloud writes "Great for big data with off-the-charts scalability for storage and databases". Alibaba Cloud is most compared with Microsoft Azure, Amazon AWS, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Google Cloud is most compared with Linode, Oracle Cloud Infrastructure (OCI), Pivotal Cloud Foundry, OpenShift and SAP Cloud Platform. See our Alibaba Cloud vs. Google Cloud report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
We monitor all Infrastructure as a Service Clouds (IaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.