We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"We are able to be more effectively connected to computers and servers all over the world."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"I personally like the ability to share files with other machines."
"Everything is really good and it works well."
"The technical support is good."
"Microsoft Remote Desktop Services is stable and reliable."
"The solution performs well and is easy to use."
"The most valuable feature is the remote application access."
"What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely."
"Microsoft is very reasonable in its approach to cost."
"Good screen draw feature and ability to use two monitors."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"The possibility to integrate a chatbot would take this product to the next level."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Microsoft still has some really bad remote desktop appliance for Mac."
"I would like to see the hard drives work without locking up and integrate the local drives in the next release."
"The stability must be improved."
"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."
"Updates sometimes impact the application and we have system crashes."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"There is a limitation on the number of concurrent users."
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BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and ConnectWise ScreenConnect, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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