We performed a comparison between Cisco Umbrella and Zscaler Zero Trust Exchange based on real PeerSpot user reviews.
Find out in this report how the two Secure Access Service Edge (SASE) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"We've found it to be stable and good for our customers."
"The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing."
"The most valuable features for us include tenant lock, content filtering, and DLP solutions, looking for PII and information being exfiltrated."
"Cisco Umbrella is easy to monitor, manage, and deploy."
"The most valuable features of this solution are the Web Filtering and the APT."
"What we like most is security and how easy it is to integrate with other appliances."
"Using this solution has meant that we've needed to make fewer firewall changes."
"The security and access control features."
"The solution offers a simplified network infrastructure and security functions and it enables secure remote access for the users"
"What I find most valuable in Zscaler Private Access is that it's a VPN. Its connectivity as a VPN is its most valuable feature."
"The most valuable features of Zscaler Private Access are reliability, scalability, and availability."
"Sandboxing, DLP, and SSL inspection engine are the most valuable features of Zscaler SASE."
"The Live Logs are a cool feature. We can directly identify issues and divert user traffic."
"The most valuable feature of Zscaler Private Access is the categorization of the dynamic URLs which keeps the customer's environment protected. The threats and the malware are correctly categorized."
"SASE's most valuable features are proxy and content filtering."
"I find all Zscaler Private Access features valuable because each replaces flawed technologies, such as EPAs being replacements for VPN and PR as a replacement for PAM, so I can't mention only one valuable feature. Overall, Zscaler Private Access is a good solution."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"With any Cisco product, it's the licensing side of things that needs improvement."
"There are a couple of interface issues. I know that they say that there are feature enhancements that are noted. For example, we've got the Cisco Meraki security appliances, and there, we geofence our company to where we're allowed to send and receive traffic. So, in our case, by default, we only allow traffic to six different countries, which allows us to effectively prevent traffic for the majority of bad players in the world, but they don't give you an easy way to do that in Cisco Umbrella. With Cisco Meraki, I can specify or pick the countries. I can say that I want to only allow traffic from these six countries, and I'm done. With Cisco Umbrella, I have to rely on the fact that they're going to prevent traffic to other countries. They're going to decide if it's good or bad."
"The only thing I can think of is that I'd like to see a little more flexibility in policy creation. The way that policy is currently structured is like a "first hit succeeds" kind of policy. It would be nice if it were more hierarchical."
"Actually, we recently switched over to Zscaler because it has more features and it's more scalable than Cisco Umbrella."
"It could be improved by having a local data center and caching, which can provide protection support. I would like to be able to channel my intel and my network traffic to their clouds, and this feature is not available. Advanced protection or any malware file support, which might be required, is not available."
"Security, overall, can always be improved."
"I would like to see integration with SecurNX in the future."
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
"Sometimes applications crash on some machines, and we’d like Zscaler to give us some information as to why that may have happened. We’d like more detailed reports."
"An area for improvement would be the ease of configuration."
"It would be better if the Zscaler Private Access team made it easier for people to find subscriptions on the portal, mainly information on what my customers subscribed to or the type of licenses purchased."
"The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions."
"We'd like to have two-factor authentication that is quite simple."
"The DX layer could be better if it had improved visibility."
"We often face performance and latency issues with Zscaler SASE."
"SCMP support would be one of the biggest improvements in my opinion. More speed improvements are also required."
Cisco Umbrella is ranked 2nd in Secure Access Service Edge (SASE) with 108 reviews while Zscaler Zero Trust Exchange is ranked 3rd in Secure Access Service Edge (SASE) with 34 reviews. Cisco Umbrella is rated 8.8, while Zscaler Zero Trust Exchange is rated 8.4. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Zscaler Zero Trust Exchange writes "Allows for strict access control, granting access to specific applications at a URL level rather than at the physical IP level". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and TitanHQ WebTitan, whereas Zscaler Zero Trust Exchange is most compared with Prisma Access by Palo Alto Networks, Cato SASE Cloud Platform, Axis Security, Cloudflare Access and Cisco Duo. See our Cisco Umbrella vs. Zscaler Zero Trust Exchange report.
See our list of best Secure Access Service Edge (SASE) vendors.
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