We compared Datadog and Splunk Enterprise Security based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Users have mixed opinions about the setup cost for Datadog, with some finding it expensive and others considering it reasonable. They recommend trying out the free plan before committing to a paid subscription. Similarly, some users find Splunk Enterprise Security to be expensive, particularly when handling large amounts of data. Splunk's pricing model, which is based on data processing capacity, can also be constraining. Therefore, when evaluating both products, it is important to take cost into consideration.
Users found Datadog to be beneficial in terms of time-saving, eliminating blindspots, and promptly identifying incidents. On the other hand, Splunk Enterprise Security's return on investment may be challenging to quantify, but it has proven to be crucial in addressing unforeseen issues and improving overall security.
The customer service for Datadog has been positively received, with users appreciating the helpfulness and responsiveness of the support team. They value the availability of 24/7 support. However, there have been occasional instances of slow or unresponsive support, especially in the Asia-Pacific region.
In contrast, the customer service for Splunk Enterprise Security has received both positive and negative feedback. Some users find the support team to be good and helpful. However, others express dissatisfaction with response times and believe that the support team lacks knowledge and care. Overall, there are areas that need improvement for both products in terms of customer service.
Comparison Results
In comparing Datadog to Splunk Enterprise Security, Datadog is praised for its user-friendly features, flexibility, and strong performance. It offers ease of use, effective dashboards and reporting capabilities, and centralized error reporting and log management. It also provides a wide range of integrations and is highly valued by development teams. However, there are areas where Datadog can improve, including usability, setup complexity, security features, and pricing clarity. On the other hand, Splunk Enterprise Security is appreciated for its easy deployment and learning, efficient log aggregation, data analytics, and user-friendly interface. Suggestions for improvement include enhancing user-friendliness, performance, pricing flexibility, and support responsiveness.
"Datadog has flexibility."
"The most valuable aspects of the product include the APM and profiler."
"The tool's deployment is easy."
"I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution."
"The management of SLOs and their related burn-rate monitors have allowed us to onboard teams to on-call fast."
"The ability to easily drill down into log queries quickly and efficiently has helped us to resolve several critical incidents."
"Datadog's seamless integration with Slack and PagerDuty helped us to receive alerts right to the most common notification methods we use (our mobile devices and Slack)."
"The integration into AWS is key as well as our software is currently bound to AWS."
"The indexing and data collection are valuable."
"It has a rapid response search environment in the event of an incident."
"There are quite a lot of things that we find useful. Splunk agents are useful and good. Its UI is quite impressive."
"The most useful feature for me is the ability to create different kinds of alerts and set a different kind of denominator that will capture the real event. That is helpful for a power user like me."
"The data representation options in the dashboards are excellent."
"The correlation searches are most valuable just because we are able to do things like RBA."
"Splunk is a user-friendly solution."
"It is easy to use in any environment."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"There is occasional UI slowness and bugs."
"I would like the tooling to have better integration in Slack, specifically sending out reminders to the relevant people to take breaks, do a retrospective, and specify with emojis which messages to log."
"It is very difficult to make the solutions fit perfectly for large organizations, especially in terms of high cardinality objects and multi-tenancy, where the data needs to be rolled up to a summarized level while maintaining its individual data granularity and identifiers."
"Datadog could make their use cases more visible either through their docs or tutorial videos."
"The product could be improved by providing remote control to agents, enabling them to execute automation and collections without requiring another automation tool or integration."
"It seems that admin cost control granularity is an afterthought."
"Lacks some flexibility in the customization."
"The product is relatively expensive."
"Certain sections of the developer documentation could use some updating and clarification."
"Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is very hit or miss."
"Licensing costs can be a barrier for those with limited budgets."
"The integration with all our tool sets felt like we were reinventing the wheel, which was a pain point for us."
"The product could be cheaper."
"This is a costly solution."
"The solution could improve by increasing the performance. We have run into problems when large amounts of data are processed."
Datadog is ranked 3rd in Log Management with 137 reviews while Splunk Enterprise Security is ranked 1st in Log Management with 240 reviews. Datadog is rated 8.6, while Splunk Enterprise Security is rated 8.4. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Sentry, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Azure Monitor. See our Datadog vs. Splunk Enterprise Security report.
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We monitor all Log Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.