Dynatrace is highlighted for its advanced AI capabilities and real-time insights, users appreciate its broad technology support and user-friendly interface, while Prisma Cloud is praised for its comprehensive security features and cost savings, users value its ease of use and proactive threat detection. Dynatrace users suggest improving the UI and integration capabilities, Prisma Cloud users point out the need for better documentation and training resources. Both solutions offer competitive pricing and excellent customer service.
The summary above is based on 129 interviews we conducted recently with Dynatrace and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"It is getting to the point that the CTO of the organization knows the tool by first name and will look to have it brought up, because it is so consistent, reliable, and a cornerstone for solving problems."
"The most valuable feature is, I can quickly go to the PurePath and find the problem in the application. I can say that it provides me a way by which I can quickly find the root cause of the problem."
"Using that telemetry from Dynatrace, we are able to pinpoint what our performance issues are so we can tune the system."
"One aspect of development is the concept of continuous improvements. There are key screens in our applications. We get identification, through Dynatrace on its own, that these are our top ten slow preforming screens."
"You can see every step a transaction goes through, which servers it hits, and what technology it uses."
"Enables me to proactively understand the user experience on our site."
"Integration within the CI/CD pipeline helps avoid problems in production by detecting application faults upfront."
"I like the full-stack agents, the Oneagents, and the futures dynamic."
"Syslog CLIs are the best feature."
"One of the main reasons we like Prisma Cloud so much is that they also provide an API. You can't expect to give someone an account on Prisma Cloud, or on any tool for that matter, and say, "Go find your things and fix them." It doesn't work like that... We pull down the information from the API that Prisma Cloud provides, which is multi-cloud, multi-account—hundreds and hundreds of different types of alerts graded by severity—and then we can clearly identify that these alerts belong to these people, and they're the people who must remediate them."
"We were pleased with Prisma's custom and built-in reports. We could go into the dashboard and see all these notifications telling us which subscriptions didn't have TLS 1.2 enabled. The security controls were the most valuable features."
"The client wasn't using all of the features, but the one that stood out was infrastructure-as-code (IaC). I built IaC use cases and was trying to get them to use it. I also liked cloud workload protection. I worked with the vulnerability management team to develop a process. It's a manual process, so it can be challenging to remediate many image or container issues. It was nice that we could build out a reporting process and download the reports. The reports are solid."
"I was looking for a vulnerability scanner and I was looking for one place in which I could find everything. This tool not only does vulnerability scanning, but it also gives me an asset management tool."
"The runtime mechanism on the solution is very useful. It's got very good network mapping between containers. If you have more than one container, you can create a content data link between them."
"Comprehensive and valuable for providing security. It is scalable, its stability is impressive, and setting it up is straightforward."
"Prisma Cloud is quite simple to use. The web GUI is powerful. Prisma Cloud scans the overall architecture of the AWS network to identify open ports and other vulnerabilities, then highlights them."
"Add support for Ruby."
"The scalability is there, but it is a headache when you do a lot of stuff and when you need to compare a lot of servers and do a lot of things. The scalability is very difficult to maintain."
"Regarding features, it would be good if there would be some features regarding app security."
"More visibility into Python processes."
"The initial setup was challenging for us. However, it was complex until you grasped the nuances of the product and the building blocks."
"They need a capability similar to Tealeaf where you can actually view what the consumer is doing and record the sessions. That is the biggest missing element."
"They've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it... Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother."
"DevOps plugin monitoring tools need improvement."
"There needs to be a mechanism that allows me to manually configure compliance more easily."
"It would be nice Prisma Cloud merged its modules for CSPM and infrastructure as code. It would simplify the pricing and make it easier for customers to evaluate the solution because there are different modules, and you need to add it to your subscription separately."
"A better correlation between the multiple products Prisma Cloud contains would be crucial. It would reduce the time spent looking at reports and enable you to get all the actionable insights across products. I think that Palo Alto is working on it, but they need to work faster because it doesn't make sense to have all these products in a single pane of glass without any correlation between them."
"Currently, custom reports are available, but I feel that those reports are targeting just the L1 or L2 engineers because they are very verbose. So, for every alert, there is a proper description, but as a security posture management portal, Prisma Cloud should give me a dashboard that I can present to my stakeholders, such as CSO, CRO, or CTO. It should be at a little bit higher level. They should definitely put effort into reporting because the reporting does not reflect the requirements of a dashboard for your stakeholders. There are a couple of things that are present on the portal, but we don't have the option to customize dashboards or widgets. There are a limited set of widgets, and those widgets don't add value from the perspective of a security team or any professional who is above L1 or L2 level. Because of this, the reach of Prisma Cloud in an organization or the access to Prisma Cloud will be limited only to L1 and L2 engineers. This is something that their development team should look into."
"The innovation side of the solution could be more efficient and more detailed."
"The UI is the worst."
"One thing that is missing is Cloud Run runtime security—serverless. That would be great to have in the tool. It's not that easy to have Cloud Run in specific environments."
"The first time I looked at Prisma Cloud, it took me a while to understand how to implement the integration or how to enable features by using the interface for integration. That portion can probably be improved."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 83 reviews. Dynatrace is rated 8.8, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security.
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