We performed a comparison between IBM Robotic Process Automation (RPA) and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution’s performance is good."
"The quality is great! It's very strong and has a very strong platform."
"The solution is very user-friendly."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
"We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"We had a cost reduction of approximately 20% in our operations."
"I like the automation capabilities."
"The OCR feature is very handy to extract structured and semi-structured data from documents."
"It is easy to use because we receive support from UiPath. Also, the product is easy to train people on and get people using it. You don't need a technical background to learn it."
"The most important part of Studio is the debugging feature. It gives you the ability to watch local variables, as well as highlight elements as it is moving through the process. The results of actions are displayed and indicate whether particular actions are performed successfully or not."
"The automation and the customization of the platform are the most valuable features."
"The object cloning in UiPath is a lot more consistent than Automation Anywhere. The consistency with which it captures the information that it's supposed to in order to do the rest of the process is probably the most useful component of the tool package."
"The most valuable feature is the easily accessible tool, such as the ARI framework, which I have used extensively."
"There are certain limitations in the solution for screen reading."
"We are looking to see how it can connect with various interfaces seamlessly, through APIs."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"The product must be promoted more."
"I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."
"The users should be allowed to create folders in Control Center."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"Every time, when we have upgraded, except for the last time, we have struggled. We did not do it right once. We always had to retry, get some support with it, and the documentation was a little lagging. Therefore, we really struggled with upgrading. It's getting a lot better now, but this has been one place where we have struggled."
"I would like to see more integration with solutions, like SAP, especially because the biggest companies have a lot of SAP implementations going on. If they would have more packages to support native SAP activities or perform connectivity to some of those SAP clients in transaction codes, it would be awesome."
"I would like UIPath to improve the OCR visuals."
"The API integrations need improvement. They should build a better framework for the ability to integrate with other external APIs."
"While I like the Academy a lot, it could maybe go deeper into some of the topics."
"Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition."
"The user interface needs a little bit of improvement in terms of performance. Sometimes, it slows down, but it depends on the OS that you have. If you are running it on Microsoft Windows, it is slower than on macOS or Linux."
"The user interface could be better. There have been advancements in UI design and user experience in recent years. UiPath could do a better job of keeping up with these trends."
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IBM Robotic Process Automation (RPA) is ranked 8th in Robotic Process Automation (RPA) with 23 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 767 reviews. IBM Robotic Process Automation (RPA) is rated 8.2, while UiPath is rated 8.8. The top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". IBM Robotic Process Automation (RPA) is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and IPsoft 1RPA, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and Kryon RPA. See our IBM Robotic Process Automation (RPA) vs. UiPath report.
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My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?
If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.
If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.
I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.
Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.
How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?
Many technical and business factors come into play and should be reviewed before even looking at a platform.
If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations.
You don't need anything else to use besides UiPath.
The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath.
Good luck!
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.
I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.