We performed a comparison between Ixia Hawkeye and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our customer was happiest with the price of this product."
"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."
"The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."
"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"I like the solution due to the fact that it's scalable."
"It's easy to set up."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."
"Improvements in network performance are essential."
"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."
"The customization of tests and even the results can be improved."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"I advise others not to customize a lot while using the solution."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The security policies could be increased."
"Lacks the ability to do its own monitoring."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Ixia Hawkeye is ranked 46th in IT Infrastructure Monitoring with 4 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Ixia Hawkeye is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Ixia Hawkeye writes "A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Ixia Hawkeye is most compared with ThousandEyes, NETSCOUT nGeniusONE and Gigamon Deep Observability Pipeline, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Ixia Hawkeye vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.