We performed a comparison between Jitterbit Vinyl and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Their integrations are terrific. We've had zero issues, a 100 percent success rate with integrations. In terms of Zudy's data source connectors and API integrations, we've been really pleased. We use some software that is very common in the media business, and then we also have some custom things that we built for a variety of different use cases within our company, and we've had zero integration issues, in terms of getting data into Zudy and getting data out of it. It's been great."
"With the Lite Integration, I didn't to have to disrupt my entire organization to do something. We haven't had to disrupt IT and the business organizations to keep them up and running."
"Maintenance is very minimal. With our live production applications, they just don't break, which is great. We love that. There's zero-to-little maintenance required."
"It's like breaking apart coding and development into an ultra-configuration tool... It really is flexible."
"The ZPM system enables us to organize projects and monitor their progress. The ease of logging into the VINYL app to test new features makes testing smoother, and we feel more involved in the creation of the app and its functions at every step of the way."
"It gives us an accurate idea of where we stand as a business, on many different levels. It also gives our sales department more of an idea of how they are doing for the month, every month. And it gives us more capabilities within our systems, to pull information out."
"It is very scalable from its licensing to design. We have not had any performance issues when scaling."
"One of the most valuable features of the solution is how rapid we can implement it, going from a design to an operational concept in a very short period of time."
"Simplicity of Change Manager."
"I like that it's always up and running."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The most recent addition of SAM Premium is a game changer for many organizations."
"The solution has very good automation tools."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"We have found change management and CMDB to be very useful."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"The documentation isn't everything it could be, and the user forum is not always the most helpful."
"There are some acknowledged technical limitations. I was looking to do some metadata manipulation, which is very atypical. Zudy said that they will work on building me a workaround. If there is a weakness, that would be it."
"I sometimes find formatting tricky to get the front end of an app the way I want it."
"Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult to think of an example off the top of my head, but there have been times when we couldn't develop something a particular way because VINYL didn't support it. However, the team Zudy assigned to us has been great about adjusting and finding ways around these hurdles."
"I would love to have the home screen a little more customizable because, as we're building more and more reports, it would be nice to have more options in how they're organized on the screen."
"There are a lot of almost "hidden" features captured in these Edge Case settings... If you want a scroll bar at the bottom, instead of having it select rows to show, you have to select Disable Panel Location Service, which doesn't sound at all like what it's supposed to do. Naming conventions could be changed a little bit."
"The features that I'd like to see in VINYL next would be the ability to have more control over, or have a rule-based control over column headings and column labels."
"I would like them to build out more tools for communication, particularly the ability to do a multinode panel via email."
"The Express edition does not allow the option for scripting."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"The discovery of assets could be improved; right now they only allow for one domain."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"It's too complicated and there are too many options."
Jitterbit Vinyl is ranked 20th in Rapid Application Development Software with 31 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Jitterbit Vinyl is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Jitterbit Vinyl writes "Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Jitterbit Vinyl is most compared with Microsoft Power Apps, OutSystems and QuickBase, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our Jitterbit Vinyl vs. ServiceNow report.
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