We performed a comparison between LiveAction LiveNX and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."
"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."
"Its analytical capability is really good."
"The product has a very good graphical interface."
"The intention and the idea of the filter is great."
"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."
"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the solution mostly for CMDB discovery."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Sometimes the solution does not register devices properly and that is a bug."
"They need to create a more simplified UI."
"This is a horrible solution and I think everything needs to be improved."
"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."
"Improved documentation and more responsive customer support can help in addressing issues faster."
"The only downside to this software is the price."
"The tool crashes sometimes when we try to pull reports simultaneously."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"If you are new to using the solution, you will find the setup complex."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The tool can be improved by including more detailed information to assist new users."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
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LiveAction LiveNX is ranked 54th in IT Infrastructure Monitoring with 7 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. LiveAction LiveNX is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of LiveAction LiveNX writes "Greta visual analytics and real-time monitoring but requires better documentation". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". LiveAction LiveNX is most compared with ThousandEyes, SolarWinds NPM, Cisco Secure Network Analytics, OmniPeek and SolarWinds NetFlow Traffic Analyzer, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our LiveAction LiveNX vs. ServiceNow IT Operations Management report.
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