We performed a comparison between ManageEngine IT Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The auto-discovery feature has helped us a lot."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The technical support is great."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"It provides internal clients with greater transparency about their projects and deliverables."
"The workflow capability for easy setup is powerful."
"There are many expansions available."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"You can scale the solution."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The asset management tool is costly."
"The engineering area needs improvement."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"The capital expenditure neeed to get the tool up and running is extensive."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"They could improve license management, particularly when integrating different applications or toolsets."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"The visuals are the one area where there is opportunity for improvement."
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ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. ManageEngine IT Asset Management is rated 9.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT Asset Management is most compared with Lansweeper, Axonius, Freshservice, Device42 and Qualys VMDR, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our ManageEngine IT Asset Management vs. ServiceNow report.
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