We performed a comparison between ManageEngine IT360 and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"It's actually easy to understand."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"Remote access is most valuable."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The product could use more intelligence, automation and general availability of product information."
"We would like to have support for integration with ServiceDesk."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"The utilization of AI in ServiceNow needs enhancement."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"Integration capabilities can improve."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"The solution’s user interface could be improved and given a better design."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
Earn 20 points
ManageEngine IT360 is ranked 29th in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. ManageEngine IT360 is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". ManageEngine IT360 is most compared with Gigamon Deep Observability Pipeline, StackPath Monitoring, Ixia Network Packet Brokers and eG Enterprise, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our ManageEngine IT360 vs. ServiceNow report.
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