We performed a comparison between OpenText Universal Discovery and Universal CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The auto-discovery feature is great."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"It scales easily with future expansion."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"The product is easy to set up."
"The most valuable feature of this solution is the discovery."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"We can use ServiceNow CMDB to create more tables that can provide granular information."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"The solution has a single database, architecture, and data model."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"ServiceNow CMDB works great for large and small businesses."
"The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"Improve the GUI and documentation."
"The page loading is very slow."
"The implementation could be simplified."
"Making it simpler to set up and understand would be a big improvement."
"I wish we didn't have to pay for additional modules. For example, the vulnerability module is at an additional cost so that we can pull the Qualys scans and actually have automated tickets involved. If that workflow can also be part of that, it would be nice."
"You need to perform additional planning because their recommendation is not to add columns to the core tables."
"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."
"If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place."
"We would like the solution to be made more easily scalable in future updates."
"There could be room for enhancing customization capabilities."
"There is some customization we need from the customer side."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
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OpenText Universal Discovery and Universal CMDB is ranked 5th in Configuration Management Databases with 11 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. OpenText Universal Discovery and Universal CMDB is rated 8.0, while ServiceNow CMDB is rated 8.6. The top reviewer of OpenText Universal Discovery and Universal CMDB writes "Secure with a quick setup and helpful support". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". OpenText Universal Discovery and Universal CMDB is most compared with , whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, Device42 and IBM Tivoli CMDB. See our OpenText Universal Discovery and Universal CMDB vs. ServiceNow CMDB report.
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