Pega BPM vs WorkFusion comparison

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Pega BPM

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Executive Summary

We performed a comparison between Pega BPM and WorkFusion based on real PeerSpot user reviews.

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Pega BPM vs. WorkFusion Report (Updated: May 2024).

Pega BPM vs. WorkFusion

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Helped 787,104 peers since 2012

Categories and Ranking

Pega BPM

Ranking in Process Automation

2nd

Average Rating

8.2

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (3rd), Rapid Application Development Software (8th), Low-Code Development Platforms (7th)

WorkFusion

Ranking in Process Automation

14th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (9th), Intelligent Document Processing (IDP) (7th)

Market share comparison

As of June 2024, in the Process Automation category, the market share of Pega BPM is 9.4% and it decreased by 27.4% compared to the previous year. The market share of WorkFusion is 1.0% and it increased by 336.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Unique Categories:

Business Process Management (BPM)

6.4%

Rapid Application Development Software

4.9%

Robotic Process Automation (RPA)

2.1%

Intelligent Document Processing (IDP)

1.2%

Featured Reviews

Rani Das

Senior Associate at Ernst & Young

Jun 26, 2022

An easy to set up solution with a very helpful customer service team and strong KYC onboarding

When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information There is definitely an advantage to digitization, so we recommend Pega to our…

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Prateek Agarwal

Manager at a tech company with 201-500 employees

Nov 6, 2022

We have fewer people working on manual data entry; bots handle them and work 24/7

AI/ML is quite useful because it's built-in and helps us to predict our data. The AI is good, but it requires that the data be correct. Sometimes, it's quite challenging for us to provide good quality data for the AI-based bots to analyze and predict better. Because the data is coming from offline, paper-based invoices and sometimes from Excel, data accuracy is the main challenge. That's why the performance is impacted. One vendor has one format and another vendor has another format. Sometimes, WorkFusion has lacked the functionality for extracting the right information from the invoices and we have had to manually correct the format. Also, the overall system reports need improvement. There are some group reports that are required. Sometimes, the data extraction and the data recognition are quite slow. For example, when there is a large invoice or document that contains a lot of columns and rows, it is difficult for WorkFusion to identify all the records. In a document with 10 rows and 20 columns, what happens sometimes is that WorkFusion will process 15 columns instead of the 20 and we have to manually identify which five columns were left out, and that is a very tedious task.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is pretty straightforward."

"The most valuable features of the solution are case management, routing, and low-code environment."

"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."

"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."

"The solution offers excellent workflows."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

"Fast prototyping."

"Pega BPM's most valuable feature is the use of CDX to solve problems."

More Pega BPM pros

"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."

"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."

"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."

"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."

"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."

"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

"A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending."

"This solution has great document recognition capabilities."

More WorkFusion pros

Cons

"If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."

"The pricing model needs to be improved. Right now, it's too expensive."

"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."

"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."

"It needs more integration with other platforms."

"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."

More Pega BPM cons

"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."

"I would also like for it to be NLP-based."

"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."

"The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients."

"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

"Because the data is coming from offline, paper-based invoices and sometimes from Excel, data accuracy is the main challenge... Sometimes, WorkFusion has lacked the functionality for extracting the right information from the invoices and we have had to manually correct the format."

"The solution is not user-friendly, this is something they should improve."

"The user experience could be better both from an RPA perspective and from a business perspective."

More WorkFusion cons

Pricing and Cost Advice

"The licensing fees are based on the number of users."

"The licensing model for Pega BPM needs to be improved."

"The price of Pega BPM is in the middle range compared to other solutions."

"Licensing is expensive. You need to wisely select between per user and per case."

"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"Licensing varies across geographical regions for us."

More Pega BPM pricing and cost advice

"I can't speak to pricing. It's a contract signed by upper management."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"We are on an annual contract to use the solution."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"It is not the most expensive solution, but it is also not the cheapest."

More WorkFusion pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

20%

Computer Software Company

13%

Comms Service Provider

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are ver...

What needs improvement with WorkFusion?

For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the devel...

Microsoft Power Apps vs Pega BPM

Comparisons

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Camunda vs Pega BPM

Compared 17% of the time

Appian vs Pega BPM

Compared 8% of the time

IBM BPM vs Pega BPM

Compared 6% of the time

Compared 6% of the time

More Pega BPM Competitors

UiPath vs WorkFusion

Compared 43% of the time

Blue Prism vs WorkFusion

Compared 14% of the time

Automation Anywhere (AA) vs WorkFusion

Compared 11% of the time

Microsoft Power Automate vs WorkFusion

Compared 9% of the time

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Product Reports

Pega BPM

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Also Known As

Pegasystems, SmartBPM

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Pega

Overview

Pega BPM is a low-code process automation software product that helps organizations quickly build business applications that deliver the demanded experience by customers. This product is a business process management (BPM), process automation, rapid application development, and low-code development tool.

Pega utilizes business process management (BPM) - a methodology to manage processes and workflows in an organization with the aim to increase work process results. The product implements BPM in the following steps:

Analysis: Through comprehensive analysis, the processes that can be created or optimized to meet business needs are identified.
Design: The design of a process aims to reduce errors and maintain relevant standard operating procedures.
Modeling: The process design can be modeled using various software tools.
Execution: The process model execution can be governed through a business rules engine.
Monitoring: Monitoring is performed to detect any issues and collect relevant data.
Optimization: The collected data is used to optimize and improve processes.

Pega BMP utilizes this methodology to automate and simplify operations for companies and improve business agility. The solution can automate business operations such as business rules, mobile application development, reporting, case management, security, integration, and predictive and adaptive analytics. It can be employed on premises and in the cloud and allows for automating services such as accounts, marketing, and sales.

Pega BPM Features

Pega BPM has various features through which businesses can automate processes and reduce operational costs. Some of these features include:

Adaptive Decision Management: Through the support of data analysis concepts, this product feature allows users to make crucial decisions. It supports the retrieval of data automatically, facilitating real-time decision-making. It also provides the ability to make decisions at all times, depending on changes in the processes.
Automatic Code Generation: The programming time at a company can be reduced through this feature, as it generates application codes automatically. The feature offers industry-specific solution frameworks for developing applications and visual development tools, allowing business users to build apps. This enables the simplification of complex business processes by converting them.
Pega Omni-channel UI: The user interface (UI) of Pega BPM is a design-once and deploy-anywhere model. This means that any channel can be interfaced with the UI, as designs can be adapted to various parameters, including device, channel, or user.
Pega Live Data: This feature of the tool integrates all the business’s data, analyzes it, and summarizes it into formats suitable for presentation. The feature has a caching option, which improves data management by reducing the load on external applications.
Pega Situational Layer Cake: Through this feature of the solution, business processes can be adjusted regarding changes in customer type, departments, products, geographies, time, languages, and channels.
Pega Pulse: Through Pega Pulse, employees, partners, and customers can collaborate and solve issues simultaneously.

Pega BPM Benefits

Pega BPM has various benefits for businesses. They include the following:

Accelerates business processes by building applications in a timely manner.
Provides automatically tailored screens and forms for customers to improve user experience and engagement.
Can be utilized on various sources, including being moved from a data center to the cloud and vice versa.
The low-code functionality decreases the need for developer intervention and reduces the costs of outsourcing IT assistance and maintenance.
The tool offers a flexible UI that allows users to switch from web to mobile during all times of product usage.
The platform offers business scalability incrementation through quick application development.

Reviews from Real Users

Amarender C., a feature lead at a financial services firm, thinks Pega BPM is easy to set up with great documentation and training.

Anoop S., a delivery manager at LanceSoft, rates the product highly because it is user-friendly and has case management and claims management functions; has good documentation and a community portal that help in learning the product and resolving issues.

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

Pega BPM vs. WorkFusion