Pega CRM vs Salesforce Sales Cloud comparison

Pega CRM

Read 10 Pega CRM reviews

577 Views
420 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Read 102 Salesforce Sales Cloud reviews

5,748 Views
2,821 Comparison Views

93% willing to recommend

Pega CRM

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Pega CRM and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Pega CRM vs. Salesforce Sales Cloud Report (Updated: May 2024).

Buyer's Guide

Pega CRM vs. Salesforce Sales Cloud

May 2024

Download the complete report

Helped 787,061 peers since 2012

Categories and Ranking

Pega CRM

Ranking in CRM

17th

Average Rating

8.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Salesforce Sales Cloud

Ranking in CRM

2nd

Average Rating

8.4

Number of Reviews

102

Ranking in other categories

Opportunity Management (1st), Sales Force Automation (1st)

Market share comparison

As of June 2024, in the CRM category, the market share of Pega CRM is 1.5% and it increased by 6.7% compared to the previous year. The market share of Salesforce Sales Cloud is 13.2% and it increased by 45.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Unique Categories:

CRM Customer Engagement Centers

1.7%

Opportunity Management

15.6%

Sales Force Automation

37.5%

Q&A Highlights

it_user735081

Works at a energy/utilities company with 10,001+ employees

Oct 03, 2017

Cost Comparison between using CRM SAP vs Salesforce vs Pega

Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management). Please email me and I can discuss over the phone with you for further details.

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Featured Reviews

reviewer2337669

Director at a tech services company with 201-500 employees

Jan 29, 2024

Low-code platform, many tasks are configurable, eliminating the need for custom coding from scratch and offers beautiful dashboard and offers a lot of out-of-the-box configurations

For case management, Pega's capabilities are unmatched. No other tool has what Pega offers. While Appian might not even have cases (unsure about the latest version), their processes are based on flows. Pega, on the other hand, manages cases with different stages, steps, and flows within each stage. This allows for creating reusable and modular flows at the tool level, unlike building large flows like in Appian. Additionally, Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options like Power Apps, which lack any case-related functionalities due to their different focus.

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David Hitt

Account Executive at Alertus Technologies

May 25, 2023

Straightforward setup, useful activity monitoring , and highly stable

We leveraged Salesforce Sales Cloud to perform a range of activities, starting from initial prospect calls, follow-ups, and demo scheduling, to generating quotes, managing accounts, and tracking all the way through to final sales. This comprehensive solution also facilitated any necessary follow-up…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The case management feature is really valuable."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The product's deployment phase was easy."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"The solution is very easy to use."

More Pega CRM pros

"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."

"The dashboards and dashboard customization are great."

"The most valuable features are performance and integration."

"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."

"The performance is good, and it is easy to use."

"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."

"The most valuable features of the solution are reporting and dashboards."

"The most valuable features of Salesforce Sales Cloud are the ability to track portfolio opportunities and reporting capabilities. The notification process inside the platform is also very valuable, and extracting reports is extremely useful. However, we are currently using only a small part of its functionality."

More Salesforce Sales Cloud pros

Cons

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The UI should be improved."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"The UI is lagging and needs to be improved."

"They should enable the data-driven streaming feature inside it."

"The solution has room for improvement around decisional and real-time data analysis."

More Pega CRM cons

"With the solution being very vast, they need to prioritize features."

"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."

"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."

"CI/CD is the biggest room for improvement. Deployment between environments and configuration."

"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."

"The product is not stable when enhancements are done to the cloud."

"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."

"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"It is expensive."

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"Implementation and add-ons may be additional costs."

"Being license based, the license varies by type. The pricing is considered average."

"The subscription is on a monthly basis."

"Pricing is reasonable."

"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

"We must pay for the licenses."

More Salesforce Sales Cloud pricing and cost advice

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Answers from the Community

it_user735081

Works at a energy/utilities company with 10,001+ employees

Oct 3, 2017

Cost Comparison between using CRM SAP vs Salesforce vs Pega

See 2 answers

it_user70698

Works at Cognizant Technology Solutions

Oct 3, 2017

Read full answer

it_user747921

Vice President, CRM Product Marketing at Pegasystems

Oct 3, 2017

My advice is to compare the full investment of the CRM implementation - software, cloud and services - as from a general perspective, all top level "costs" are generally comparable. It is the cost-to-value ratio that you will want to focus upon. Also, you’ll want to assess whether you will be looking to deploy AI or not, as some vendors’ offerings are not quite as real and ready-to-deploy as others. Note that I am biased, as I am with Pega, running their CRM practice. With this said -- in terms of unbiased independent reviews, Gartner's latest Magic Quadrant for the CRM Customer Engagement Center for 2017, cites “Reference customers gave Pegasystems' overall package the best cost-to-value rating of any solution assessed for vendors in the Leaders quadrant.” A free copy of Gartner's report may be downloaded here: https://www.pega.com/gartner-crm-cec-2017 Best of luck in your research. Just let me know if I can be of any further assistance. Regards, Jeff Nicholson

Read full answer

Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

17%

Manufacturing Company

Government

Educational Organization

71%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

The product is not stable when enhancements are done to the cloud.

See all answers

What is your primary use case for Salesforce Sales Cloud?

We use the solution to manage our sales processes.

See all answers

Comparisons

Pega Robotic Process Automation vs Pega CRM

Compared 24% of the time

Microsoft Dynamics CRM vs Pega CRM

Compared 19% of the time

Siebel CRM vs Pega CRM

Compared 18% of the time

Genesys Cloud CX vs Pega CRM

Compared 12% of the time

Amdocs CRM vs Pega CRM

Compared 5% of the time

More Pega CRM Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 26% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 24% of the time

Oracle E-Business Suite vs Salesforce Sales Cloud

Compared 8% of the time

SAP ERP vs Salesforce Sales Cloud

Compared 7% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 7% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Pega CRM

May 2024

Download Pega CRM product report

Buyer's Guide

Salesforce Sales Cloud

May 2024

Download Salesforce Sales Cloud product report

Also Known As

Chordiant

Sales Cloud, SFDC, Salesforce

Learn More

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Pega

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Salesforce

Overview

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Pega CRM vs. Salesforce Sales Cloud

May 2024

Free Report: Pega CRM vs. Salesforce Sales Cloud

Find out what your peers are saying about Pega CRM vs. Salesforce Sales Cloud and other solutions. Updated: May 2024.

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