We performed a comparison between Salesforce Sales Cloud and SAP ERP based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise."
"It is a very stable solution."
"The product is very fast and responsive. There's no lag time when you are on the platform."
"Different leads and fields can be utilized inside of Salesforce, using the Sales Path to follow those specific leads, and what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface."
"Suitable for all sizes of organizations."
"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."
"There are many extremely useful features."
"Salesforce Sales Cloud is a stable solution."
"SAP has provided a much more integrated platform for managing our manufacturing business."
"The solution has a lot of good integrated modules."
"SAP ERP has a good user interface with a lot of functionalities and good interface options."
"It is easier to migrate to SAP ERP from a legacy system. We have different products for data services, and it is easier to migrate to SAP ERP as compared to other solutions. Stability is one of the main features of SAP. What makes SAP ERP better than others is that SAP has taken into consideration the business processes of different industries, such as manufacturing. They have done the research, and they know what are the best practices. They have already implemented these best practices in SAP ERP, which are readily available for a client. Clients can also customize it based on their individual needs."
"There are many interfaces, so you really can build satellites around it like with other SAP stuff or even third-party stuff."
"SAP is already working on improvements by doing annual releases with enhancements."
"This is a robust solution with a lot of control measures."
"The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"The solution's customer support is not so good."
"Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along."
"The solution is secure. However, they could always improve on security."
"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."
"Amount of storage provided is limited."
"They need to improve a few processes, including transformation, intelligence, governance, modeling, etc."
"Technical support could be better."
"I believe there's room for improvement in terms of user experience."
"SAP ERP needs to be more innovative when it comes to areas like mobility and the internet."
"It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better."
"Though SAP ERP's FICO module is a strong part of the product, its integration capabilities can be made stronger."
"Could be more user friendly."
"The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit."
Salesforce Sales Cloud is ranked 3rd in CRM with 100 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Salesforce Sales Cloud is rated 8.4, while SAP ERP is rated 8.2. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, IQVIA Orchestrated Customer Engagement and Vlocity, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Microsoft Dynamics 365 Business Central.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
