We performed a comparison between Sana Commerce and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."
"This product is highly customizable. We use the standard system but we have extended it quite a bit."
"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."
"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."
"The big benefit with Sana is our ability to interface with Microsoft Dynamics."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"We have found the B2B, B2C and D2C very valuable."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"The tool has good performance."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."
"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."
"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."
"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."
"The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"The learning curve is high."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"The support team should improve the response time."
"The WCS management or content management is not that great."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
Earn 20 points
Sana Commerce is ranked 13th in eCommerce Platforms while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Sana Commerce is rated 8.2, while SAP Commerce Cloud is rated 8.0. The top reviewer of Sana Commerce writes "Helped us create a new revenue stream, but the cost and time of customization are disadvantages". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Sana Commerce is most compared with Adobe Commerce and Salesforce Commerce Cloud, whereas SAP Commerce Cloud is most compared with Shopify, Salesforce Commerce Cloud, Adobe Commerce, Oracle ATG and Microsoft Commerce Server. See our SAP Commerce Cloud vs. Sana Commerce report.
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