We performed a comparison between ServiceNow and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"If you stick to the out-of-the-box solution, it's an easy setup."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"The most valuable feature is the flexibility of development for customization."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"It is robust and very user-friendly."
"It provides us with improved maintenance cycles."
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"Service mapping could be less complicated."
"When it comes to changing some of the features, I would like a little more leeway."
"The Express edition does not allow the option for scripting."
"The interface is not user-friendly."
"The pricing structure could be more budget-friendly."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"Their cloud management is also not that great compared to other products."
"I do not like the user interface."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
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ServiceNow is ranked 1st in IT Asset Management with 212 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. ServiceNow is rated 8.4, while VMware Service Manager is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Service Manager is most compared with . See our ServiceNow vs. VMware Service Manager report.
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