We compared Sophos XG and Sophos XGS based on our user's reviews in several parameters.
These include the need for more intuitive user-friendliness, clearer interface, enhanced stability, and improved alert management. Users suggested improvements such as easier navigation, better display of options, and more efficient alert handling. Some users also reported occasional performance issues and system crashes, indicating areas that can be refined for a more reliable user experience.
Features: Sophos XG is known for its advanced threat protection capabilities, seamless integration with security tools, and exceptional technical support, while Sophos XGS focuses on robust security measures, comprehensive network visibility, and efficient performance.
Pricing and ROI: The setup cost for Sophos XG product varies depending on user feedback. Customers have emphasized the overall cost of implementation, the initial investment required, and the licensing arrangements. On the other hand, feedback on Sophos XGS suggests that some users find the product competitively priced and of good value, but there are concerns about significant setup costs and complexities in licensing. Experiences with setup costs differ among users for both products., The Sophos XG product offers positive ROI with its effective protection and simplified network management. On the other hand, Sophos XGS provides a significant increase in ROI by improving security infrastructure and streamlining security operations.
Room for Improvement: Sophos XG has room for improvement in user-friendliness, interface clarity, and stability. Users desire more intuitive navigation, clearer options, and improved alert handling. Performance issues and system crashes are also a concern. Meanwhile, there are areas of opportunity for improvement in Sophos XGS according to user feedback.
Deployment and customer support: The reviews for Sophos XG and Sophos XGS show that the duration required for deployment, setup, and implementation phases varies among users. Some users reported longer deployment duration for XG compared to XGS, while others mentioned similar timeframes for both products. Context is important in understanding the differences., Users have reported positive experiences with the customer service and support provided by both Sophos XG and Sophos XGS. They appreciate the expertise, prompt responsiveness, and willingness to address concerns shown by both teams.
The summary above is based on 79 interviews we conducted recently with Sophos XG and Sophos XGS users. To access the review's full transcripts, download our report.
"Fortinet FortiGate is easy to use. Anyone can easily maintain it."
"FortiGate is flexible and easy to use."
"The customization potential is quite impressive."
"The security on offer is very good."
"The web filtering facility and application control are the most valuable features from the point of view of our clients. The VPN feature is also quite popular amongst our clients. Two-factor authentication is one of the good features in Fortinet. These features are important for the current scenario of security. Security has become a necessity nowadays. With cyber-attacks becoming more common, protecting an organization's data is one of the major tasks. It is also very stable and scalable, and it is very straightforward to configure. Their technical support is also good."
"It is useful for protecting and segregating the internal networks from the internet. Most of our customers also use the FortiGate client to connect to their offices by using the VPN client, and of course, they usually activate the antivirus, deep inspection, and intrusion prevention services. They are also using it for web filtering and implementing various policies dealing with forwardings, NAT, etc."
"The solution is stable."
"The performance is good."
"It is a very stable solution."
"The tool's most valuable feature is threat protection and DLP features. So far, basic DLP features like content protection and blocking. Furthermore, for remote users, features such as back filtering and application control are available, allowing for command and control from our side. It is very easy to understand policy applications."
"The solution is a next generation firewall and we have gotten good customer feedback."
"The product's initial setup phase was straightforward."
"Easy to deploy and user friendly."
"Over the past two years, during the COVID pandemic, the VPN has helped us a lot."
"The solution was able to be integrated well with exciting hardware and software and in multiple business sectors."
"Sophos XG deployment is easy and rapid."
"The most valuable features of Sophos XGS are the ease of use and powerful interface."
"The solution is cost-effective and easy to manage."
"The solution offers more antimalware and antivirus feeds than others."
"The solution is stable."
"The solution is stable and reliable."
"The solution is scalable."
"The most valuable feature of Sophos XGS is the application control."
"It's easy to use, and the service is good. If anything goes wrong, their support system is very reliable."
"Improvement is needed in the Web Filter quotas to restrict users with allocated quotas."
"The UI could be improved."
"I have to say that the initial setup was complex. The deployment took a few days to get set up. Initially, we were using an IPVanish. We switched to this tool since we thought it would be easier. But it turns out it wasn't easier to set up and run."
"They need to improve their technical support."
"Some of the web policy reports could be improved."
"The security of Fortinet FortiGate could improve."
"The pricing could always be better."
"The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations."
"Network security is in need of improvement."
"Its price should be improved. It should be cheaper."
"The solution could be improved if it offered more documentation or at least provided more information about the products themselves."
"Let's say I set up a rule to block users from accessing YouTube or Facebook. The rule will only block the HTTP traffic, which is non-secure traffic... The problem comes when you are trying to block, or allow, similar traffic that uses HTTPS. You have to create a certificate and import it into the users' web browsers, whatever they are using... The problem occurs when you're dealing with roaming users who use laptops and have to move between different sites that have different types of policies applied to them. You have to import all sorts of certificates from each site into their browser. Doing so will most probably conflict with something else that is totally irrelevant and cause a problem."
"Lacks improved throughput performance in a box."
"Sophos XG could improve the connectivity with Microsoft 365 or Azure Active Directory(AD). It doesn't work directly as other solutions do, such as Fortinet FortiGate. The client needs a separate AD server which is a problem."
"Their technical support needs improvement. I've been on hold with them for hours waiting for their support."
"Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing."
"The customer service response time can be improved."
"There are issues with some designs being able to work on high availability."
"Sophos XGS's response to zero-day attacks could be improved."
"I would like to see a history of the monthly bandwidth utilization, the bandwidth consumption for a period of time."
"I recommend Sophos increase the user capacity of the firewall by 1.5 times. For example, say the firewall can accommodate 1,000 users now, then it should handle a load of 1,500 users."
"They need intelligent reporting, not just your simple, standard reports."
"Sometimes, we haven't received proper support. They couldn't find the solutions that we required. One thing that we need is an NTP server facility. The Sophos XGS device does not have this capacity or this feature."
"Reporting could be improved. The structure could be better because most of the reports aren't detailed."
Sophos XG is ranked 7th in Firewalls with 192 reviews while Sophos XGS is ranked 17th in Firewalls with 58 reviews. Sophos XG is rated 8.2, while Sophos XGS is rated 8.0. The top reviewer of Sophos XG writes "Easy to use and deploy with an improved pricing structure in place". On the other hand, the top reviewer of Sophos XGS writes "Easy to use, simple to learn, and offers great reporting". Sophos XG is most compared with Netgate pfSense, OPNsense, SonicWall TZ, Meraki MX and Sophos UTM, whereas Sophos XGS is most compared with OPNsense, Netgate pfSense, WatchGuard Firebox, Palo Alto Networks NG Firewalls and Meraki MX. See our Sophos XG vs. Sophos XGS report.
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